Candidate Experience Manager

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking a Manager, Candidate Experience to lead our recruitment coordination team into the future. In this innovative role, you will be responsible for reimagining our coordination function, moving it from a manual, high-volume operation to a strategic, AI-powered center of excellence. Your primary focus will be on two key areas: driving the adoption and optimization of AI tools and technology to streamline processes and freeing up the team to focus on creating an exceptional, high-touch candidate experience.

You will lead the team through a significant period of change, coaching them on new skills and shifting their focus from task-based work to strategic partnership with recruiters and candidates. If you are passionate about the intersection of technology and human-centric design, and you want an opportunity to lead a team through transformation, this is an exciting opportunity to shape the future of talent acquisition.

Responsibilities:

• Lead AI Integration & Optimization: Identify, evaluate, and implement AI-driven processes and tools to automate and improve scheduling, communication, and other administrative tasks within the recruitment coordination function.
• Drive Team Transformation: Coach and develop the recruitment coordination team, helping them transition from an administrative mindset to one focused on strategic partnership and delivering a world-class candidate experience. Create training programs and new processes that empower the team to handle complex issues and high-touch interactions that AI cannot.
• Enhance Candidate Experience: Develop and execute a strategy to elevate the candidate journey in close partnership with the recruiters. This includes designing and monitoring feedback loops, implementing new communication protocols, and ensuring a seamless, human-centered experience at every stage of the hiring process.
• Process Excellence & Scalability: Partner with TA leadership to design and implement scalable, data-driven processes in coordination and candidate experience that support company growth. You will be responsible for defining key metrics, monitoring performance, and using data to inform strategic decisions.
• Change Management: Act as a champion for change, communicating a clear vision for the future of recruitment coordination and ensuring the team feels supported and engaged throughout the transformation.

Experience:

• 7+ years of experience in recruitment, talent acquisition, or recruitment operations, with at least 3 years in a leadership or management role.
• Proven ability to lead, mentor, and motivate a team through significant change.
• Demonstrated experience in implementing and managing HR or recruitment technology, ideally with AI or automation tools.
• A strong understanding of the end-to-end recruitment lifecycle and a passion for creating an exceptional candidate experience.
• Excellent project management and communication skills, with the ability to influence stakeholders at all levels.
• Experience with data analysis and using metrics to drive process improvement.
• Preferred:
  • Experience in a high-growth or fast-paced technology environment.
  • Knowledge of current trends in AI, machine learning, and their applications in human resources.
  • Certification in Project Management (e.g., PMP) or Change Management.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $88,560 - $110,700, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.