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Vernacular.ai

Campaign Analyst

Bengaluru, India
full-time Remote

TLDR

Collaborate closely with the US Applications team, handling data scrubbing and call monitoring to address issues effectively.

Role description

  • As a campaign analyst, you will work closely with the US Applications team. Your role would involve taking ownership of data scrubbing in excel.
  • The role would also involve monitoring and analyzing the calls to effectively communicate issues and concerns to the Applications team.

Responsibilities

  • Data processing in Excel
  • Manually approving calls on an internal tool
  • Monitoring the call dashboard and taking appropriate actions
  • Escalating any technical issues to the relevant stakeholders and raising red flags if any

Requirements & Qualifications

  • Bachelor's degree in any field.
  • Excellent communication and analytical skills with an eye for details.
  • Strong Excel skills

Shift Details

  • Timings - 6pm to 4 am IST (US Shift)

Location: Anywhere in India / Remote

  • Bachelor's degree in any field.
  • Excellent communication and analytical skills with an eye for details.
  • Strong Excel skills

Timings - 6pm to 4 am IST (US Shift)

Location: Anywhere in India / Remote

 Vernacular.ai

Vernacular.ai builds an AI-driven platform focused on voice automation, enabling businesses to enhance their customer interactions through advanced audio technology. It serves enterprises looking to streamline call center operations and improve customer engagement. What sets Vernacular.ai apart is its commitment to making voice AI accessible and scalable for diverse industries.

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