Call Centre Consultant (Health Insurance)

Looking for a role where you can make a difference to someones life? We've got you covered.

Benefits!

• Hybrid opportunity (2 days in Melbourne CBD office)
• No weekend work - Mon-Fri rosters across 8am-8.30pm (37.5 hrs each week)
• Huge career progression potential with a world renowned insurance provider
  
• Amazing hourly rate of $35.88 per hour + super 

Your Next Role:

• 4-6 months casual contract with high chance or extension or perm thereafter
• Early/Mid April Start - interviews happening soon!

In this fast paced, high-volume, contact centre role, you'll start off on the basics, helping existing health insurance members with updating member information, processing payments, answering general inquiries related to policies or claims.

You'll meet (and hopefully exceed) in KPIs (AHT, efficiency, after call work, QA, & customer loyalty).

As you grow in the role you'll up-skill in services for extras, hospital cover, and start taking more complex calls. This company offers so much to it's members, so you'll have lots to learn! 

You will apply empathy, active listening and problem solving often dealing with sensitive calls and vulnerable members, whilst ensuring accuracy in information and adhering to compliance.

If you love going the extra mile for members on a genuinely lovely team, then this one's for you. 

Training & Support:

2-3 weeks of training on a supportive and bubbly team. Gradual learning of products and services in a mix of virtual and non-virtual classroom style training, learning theory, compliance, then putting learnings gradually into practice. On-going support throughout your role - seriously these team leaders are awesome!

Non Negotiables of the Role:

• Available to start early or mid April
• Available to work 37.5. hours each week
• Available to work Mon-Fri on a rotating roster across 8am-8.30pm each week
• No upcoming leave over the next 4-6 months.
• Minimum of 50 mbps internet speed to ensure strong wifi for systems and calls.
• Within 40 mins max travel distance to get into the Melbourne CBD office for onsite days. 
• Accepting: AU or NZ Citizenship, Permanent Residency or WHV with 6-12 months remaining on visa (no restrictions)

What You Need: 

• Minimum of 6-12 months recent Contact Centre experience from the last two years (insurance experience is a plus).
• Proven passion for delivering exceptional customer experiences.
• A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions.
• Proven experience meeting KPIs.
• Problem solver, comfortable and capable of thinking on your feet while dealing with vulnerable members.
• Committed to customers and to your role.
• Exceptional communication skills both verbally and written.

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀