About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Call Center Trainer is responsible for developing, implementing, and facilitating training for the Collections department both in person and via Zoom. This role creates and updates training materials, leads interactive learning sessions, and provides one-on-one coaching to support agent development. The trainer partners closely with operations leaders to ensure all training aligns with business needs and addresses identified skill gaps. They also monitor performance, track progress, and deliver feedback to improve effectiveness. Additionally, the Call Center Trainer keeps agents motivated and engaged throughout the learning process.
Essential Job Duties and Responsibilities:
Facilitate engaging in-person and virtual training and coaching sessions for individuals and groups.
Create, update, and maintain training materials, guides, and digital content to support new hire and ongoing training needs.
Provide direct feedback, conduct role-playing exercises, and offer on-the-job support to strengthen agent skills.
Assess agent performance to identify training needs, customize learning solutions, track training effectiveness, measure progress, and report outcomes to management.
Serve as a strategic partner to Collections leadership by identifying knowledge gaps and implementing effective training solutions that support the success of all operations staff.
Required Skills, Knowledge and Abilities:
2+ years of experience in a Learning and Development role, or equivalent
1+ years of experience in a Customer Service and/or Collections role
Excellent interpersonal, oral, and written communications and presentation skills with strong attention to detail
Demonstrated knowledge using instructional design techniques in conjunction with adult learning theory.
Ability to work independently to meet project requirements with minimal supervision.
Ability to be flexible and adaptable in an ever-changing environment.
Highly intelligent with a strong aptitude to learn new things easily.
High level of integrity and trust
Team-player with selfless attitude
Ability to work nights or weekends if/when necessary.
Compensation: MXN $350,000 - $450,000 annually
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
