Call Center Scheduling Agent

Porter is hiring for Call Center Scheduling Agents   Work Location: Pompano Beach, FL Hourly: $17.00 Incentive: $4 for completed scheduled appointments Schedule: in office Monday - Friday, weekends as needed   The Call Center Agent will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members. The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making.    Key Responsibilities: • Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider • Add, cancel, or make changes to appointments in the organization's schedule • Resolve appointment conflicts for staff and customers or clients • Manage & update customer CRM (Salesforce Service Cloud) • Boost member satisfaction and loyalty by providing a consistent excellent experience and striving to go above and beyond • Meet key performance indicators contributing to the success of Porter (something like this)   What You'll Need Qualifications: • High School Diploma  • Experience in inside sales, cold calling, and outbound calls to customers and clients • A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy • A reliable, high-speed internet connection with an ethernet connection • A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented) • Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued • Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike) • Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront • Ability to work with the team to cover on-call and holiday schedules as needed • Thrives in a fast-paced environment and in high volume outbound calls 

The Benefits of Working with Porter