Call Center Representative (Part-Time)

Call Center Representative (Physician Relations Specialist) (Part-Time)

Work Schedule: 28 hours per week | Monday–Thursday, 8:30 AM–4:30 PM

Location: On-site at our Great Neck, Long Island office

Department: RxOpinionsNow

Reports To: Director of Quantitative and Qualitative Operations

Position Overview

We are seeking a Call Center Representative (Physician Relations Specialist) to join our RxOpinionsNow team. In this role, you will engage healthcare providers through outbound calls to enroll them in our internal panel. This position is ideal for someone with strong communication skills and a customer-focused mindset.

Key Responsibilities

• Make outbound calls to healthcare providers using a partially scripted approach
• Provide clear information and answer questions about panel enrollment
• Accurately document call details in accordance with standard operating procedures
• Utilize software, databases, scripts, and tools effectively
• Ensure compliance with pharmacovigilance activities for pharmaceutical clients, as applicable

Qualifications

• High school diploma or equivalent
• Previous experience in a call center or customer service environment
• Strong interpersonal and verbal communication skills
• Ability to quickly learn program and product details
• Proficiency in PC navigation and Windows environment
• Excellent time management and multitasking abilities
• Strong MS Office skills, including Excel and Word

About Us

Lieberman, Inc. is a mid-sized, custom market research firm headquartered in Great Neck, NY. We partner with Fortune 500 companies to deliver world-class research and consulting services. Our team is dedicated to building lasting client relationships through expertise and exceptional service. We offer a dynamic, collaborative environment where professionals can thrive.

Learn more at: www.liebermanresearch.com