Handle diverse customer inquiries and maintain a positive experience while collaborating effectively with team members to meet performance metrics.
Position Summary:
We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment.
#LAT
Responsibilities:
Answer incoming customer calls and respond to inquiries regarding products, services, or billing.
Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives.
Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary.
Maintain up-to-date knowledge of products, services, policies, and procedures.
Document all interactions accurately in the CRM or call center software.
Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction).
Adhere to call scripts, quality standards, and company policies.
Collaborate with team members and other departments to ensure a seamless customer experience.
Latitude Inc. is a Human Resource Consulting Firm providing staffing solutions and government services for companies and the public sector. They offer industry-specific consulting, contract, contract-to-hire, and permanent placement services across IT,...
