Call Center Representative

• Call Center KPI management, responsible for the KPI result
•   Cooperate with business outsourcing partner and conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
•   Develop objectives for the call center’s day-to-day activities and provide operation support
•   Call center budgeting and tracking expenses
•   VOC （voice of customer）tracking and complaint management
•   E-commerce service support and responsible for the result
•   Follow up with Headquarter and Region’s request and complete the task in time
•   Prepare reports for different departments or upper management

Requirements

• Bachelor’s Degree and above
• Native Turkish, can communicate proficiently in English.
• Must Have industry experience and be familiar with call center operations. At least 2 years related experience.
• Familiar with the consumer electronics product or related experience preferred.
• Strong analytical, precise, systematic, logical, and patient to solve the problem
• Work with patience and carefulness
• Be able to work independently