Call Center Operations Manager

AI overview

Lead a high-performing team to optimize CRM services and drive growth by building strategic relationships and ensuring operational efficiency in a dynamic environment.

Are you a dynamic leader passionate about optimizing operations and driving exceptional customer experiences?

CQS S.A., is seeking a high-caliber Call Center Operations Manager to join our rapidly growing team.

At CQS, we're not just a service provider; we're a strategic partner dedicated to creating and maximizing value for our clients. We thrive on quality, flexibility, and a relentless focus on client success, continuously evolving to meet the demands of a dynamic market. If you are ready to lead with vision and make a tangible impact in a people-oriented and forward-thinking environment, this is your opportunity.

Position Brief:

Key activities and responsibilities include:

Coordinating daily activities and optimizing working schedules on a per-project basis, with continuous monitoring of effectiveness.
Initiating and overseeing actions to guarantee the provision of consistently high-quality CRM services to our valued clients.
Building robust relationships across all levels of the organization and externally to mobilize resources effectively and achieve strategic objectives.
Driving growth and achieving sales targets by leveraging CQS's unique value propositions.

The Candidate:

A University Degree in Business Administration, with a postgraduate degree highly preferred.
A proven business development and management track record within the Call Center industry, including at least 5 years of significant staff management experience.
Exceptional strategic and analytical thinking abilities, coupled with excellent communication skills to articulate vision and foster collaboration.
A solid understanding of reporting and budgeting procedures, ensuring operational efficiency and accountability.
Ability to anticipate future business trends, technology developments, and market expectations, translating them into new business opportunities.
Fluency in English.
Proficiency in MS Office Suite.

What We Offer:

A competitive remuneration package that recognizes your expertise and contributions.
Outstanding career opportunities within a dynamically growing company where innovation is encouraged.
A supportive and friendly working environment, where your professional development is a priority.

Send your CV today and become a part of the CQS success story!