Deadline Date: Thursday 5 March 2026
Requirement: Solution Support Engineer
Location: The Hague, NL
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 1 April 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
Solution architecture
- Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
- Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
- Determines and documents architecturally significant decisions.
- Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
- Supports projects or change initiatives through the preparation of technical plans and application of design principles.
- Aligns solutions with enterprise and solution architecture standards (including security).
Requirements definition and management
- Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
- Assists in the definition and management of requirements.
- Assists in the creation of a requirements baseline.
- Assists in investigating and applying authorised changes.
Systems development management
- Plans and drives systems development projects which support the organisation's objectives and plans.
- Selects, adopts and adapts appropriate systems development methods, tools and techniques.
- Ensures that stakeholders are aware of required resources and that they are made available.
- Facilitates availability and optimum utilisation of resources.
- Monitors and reports on the progress of development projects.
- Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements.
- Develops road maps to communicate future development activity.
Network design
- Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure.
- Follows organisational architectures and standards.
Application support
- Follows agreed procedures to identify and resolve issues with applications.
- Uses application management software and tools to collect agreed performance statistics.
- Carries out agreed applications maintenance tasks.
Release and deployment
- Uses approved tools and techniques for specific deployment activities.
- Administers the recording of activities, logging of results and documents technical activities undertaken.
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified university in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
- Experience with diagnosing and resolving technical issues related to software, hardware, and integrations.
- Proficiency in debugging, log analysis, and identifying root causes of problems.
- Experience with cloud platforms (e.g.: AWS, Azure, Google Cloud)
- Knowledge of APIs and basic integration techniques.
- Ability to manage or contribute to support projects, track issue resolutions, and communicate with different teams to ensure a smooth resolution process.
- Experience in a customer-facing role, such as technical support, customer service, or help desk.
