Deadline Date: Monday 23 February 2026
Requirement: Deputy Service Delivery Manager - Cyber Security
Location: Brussels, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 1500
Required Start Date: 31 March 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
Endpoint Security Operation Support
- Support the Endpoint Security Team Lead in managing day-to- day delivery of endpoint security services.
- Monitor endpoint security service performance, coverage, and compliance against defined security baselines.
- Track incidents, problems, changes and service requests related to endpoint security services.
- Coordinate with endpoint security engineers, users, stakeholders, vendors and other IT teams to ensure timely issue resolution.
- Support documentation, reporting on endpoint security posture, risks, and service KPIs.
Gateway Security Operation Support
- Support the Gateway Security Team Lead in managing day-to- day delivery of gateway security services.
- Monitor gateway security service performance, coverage, and compliance against defined security baselines.
- Track incidents, problems, changes and service requests related to gateway security services.
- Coordinate with gateway security engineers, users, stakeholders, vendors and other IT teams to ensure timely issue resolution.
- Support documentation, reporting on gateway security posture, risks, and service KPIs.
Cyber Incident Coordination
- Support the Section Head and Incident Lead during cyber security incidents.
- Support security testing, cyber exercises and incident readiness activities.
Service Management & Governance
- Assist in monitoring SLA and KPI performance across assigned security services.
- Prepare service reports, dashboards, and management summaries.
- Track licenses, renewals, and entitlements under guidance of the Section Head.
- Support problem management by tracking root cause analyses and corrective actions.
Continuous Improvement
- Identify operational inefficiencies and propose service improvements.
- Support rollout of process improvements, automation, and standardization.
- Ensure lessons learned are captured and applied.
Working physically on-site is required to perform most daily activities. There is a limited possibility for remote work (i.e. 1 day/week). Normal non-smoking office environment.
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- 5+ years' experience in supporting cyber security operations or security service delivery in a large and complex environment with high availability.
- Strong experience supporting endpoint security services (Trellix) and understanding of endpoint security technologies and concepts.
- Experience supporting of gateway security services (e.g. email security gateways, web proxies, firewalls).
- Experience coordinating and tracking incidents, problems, changes, and service requests across multiple teams.
- Experience monitoring cyber security service availability, performance, and compliance against defined baselines.
- Good understanding of IT service management (ITIL) principles, including SLA/KPI and reporting.
- Strong stakeholder coordination and communication skills, acting as a link between engineers, vendors, and service owners.
