Deadline Date: Wednesday 11 February 2026
Requirement Title: Senior Technician (Technical Coordination)
Location: Norfolk, VA, USA
Full time on-site: Yes
Total Scope of the request (hours): 1400
Required Start Date: 16-MAR-2026
End Contract Date: 31-DEC-2026
Required Security Clearance: NATO Secret
Specific Working Conditions:
- Office environment: Norfolk, VA, United States.
- Language requirements: A thorough knowledge of English, both written and spoken, is essential.
Duties and Role
Specialist advice
- Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
- Actively maintains knowledge in one or more identifiable specialisms.
- Recognises and identifies the boundaries of their own specialist knowledge.
- Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.
Knowledge management
- Maintains knowledge management systems and content to meet business needs.
- Supports others to enable them to complete knowledge management activities and form knowledge management habits.
- Supports changes to work practices to support capture and use of knowledge.
- Reports on the progress of knowledge management activities.
- Configures and develops knowledge management systems and standards.
Availability management
- Analyses service and component availability, reliability, maintainability and serviceability.
- Contributes to the availability management process and its operation.
- Performs defined availability management tasks.
- Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.
- Implements arrangements for disaster recovery and documents recovery procedures.
- Conducts testing of recovery procedures.
Incident management
- Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
- Advises relevant persons of actions taken.
Problem management
- Investigates problems in systems, processes and services.
- Assists with the implementation of agreed remedies and preventative measures.
Customer service support
- Responds to common requests for service by providing information to enable fulfilment.
- Promptly allocates unresolved calls as appropriate.
- Maintains records, informs users about the process and advises relevant persons of actions taken.
Requirements
- NATO Secret security clearance
Education, Experience and Training (essential):
Education:
- Higher vocational training in a relevant discipline with 1 years post related experience. Or a secondary educational qualification with 3 years post-related experience.
Experience:
- At least 1 year of practical experience in supporting the implementation and maintenance of ICT end systems within a large organization.
- Experience configuring hardware and software.
- An understanding of ICT systems and the ability to work independently.
Education, Experience and Training (desirable):
Education:
- Higher vocational training in a relevant discipline with 2 years post related experience. Or a secondary educational qualification with 4 years post-related experience.
Experience:
- At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization.
- Extensive experience configuring hardware and software.
- A strong understanding of ICT systems and the ability to work independently to solve problems.
- Practical experience troubleshooting technical issues and providing technical support to end-users.
Technical Skills:
- Incident management (USUP) Level 4
- Problem management (PBMG) Level 3
- Customer service support (CSMG) Level 3
- Specialist advice (TECH) Level 4
- Availability management (AVMT) Level 4
- Knowledge management (KNOW) Level 3
