Deadline Date: Thursday 11 December 2025
Requirement: Project and Service Management (Staff Officer)
Location: Off-Site
Note: Please refer to your Subcontract Agreement, article 6.4.1.a, which states “Off-Site Discount: 5% (this discount is applicable to all requirements, and applies when the assigned personnel are permitted to work Off-Site, such as at- home)". Please be sure to price this discount in your overall price proposal when submitting bids against off-site RFQs
Full Time On-Site: No
Time On-Site: 30%
Total Scope of the request (hours): 1672
Required Start Date: 19 January 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
Under the direction of the Head Business and Resource Management, the incumbent will perform duties such as the following:
Project Management
- Plan, implement and manage assigned projects in accordance with the appropriate NATO regulations and NCIA project management policies and procedures;
- Deliver projects within defined Time, Cost and Quality tolerances;
- Participate in other project management related activities;
- Facilitate and enable the integration of new and/or modernized capabilities within the ESOC;
- Undertake relevant technical support activities;
Service Management
- Provide Subject Matter Expertise (SME) to support ESOC Service Management and its integration with the NCIA Service Management System.
- Create, coordinate and publish relevant documentation ensuring its integration/reference with the existing documents, as required.
- Support the ESOC ISO/IEC 20000 certification effort by coordinating the successful execution of all related activities at all stages;
- Assist in all the day-to-day activities associated with the ESOC service management tasks and initiatives.
Specific Working Conditions: The Contractor may be required to travel to different NATO locations as part of this role. The expenses will not be reimbursed by NCIA and should be considered already embedded in the overall bid price.
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- A Bachelor's degree at a nationally recognised / certified University in a related discipline.
- Proven experience of at least 8 years in Project Management;
- Proven experience of at least 5 years in Service Management practices with particular emphasis to Service Transition, Service Operation and Continual Service Improvement;
- A recognised and still valid Project Management certification, such as PRINCE 2 or similar;
- A recognised and still valid Service Management certification, such as ITIL or ISO/IEC 20000;
- Demonstrable knowledge of and experience using Service Now;
- Knowledge of configuration management concepts, system life cycle management and quality management;
- Knowledge and experience in Project Management tools;
- Experience in successfully leading multi-functional teams as a self-motivated decision maker, anticipating risks, taking initiative and acting as a Change Champion;
- Experience in developing and managing KPI's and metrics;
- Experience in business planning, preparation and production of budget submissions;
- Due to the sensitivity of the work, he/she must possess an unequivocal level of trust and discretion;
- Demonstrated capacity to exercise strong judgement in advising unit leadership, setting priorities, and executing requirements;
- Advanced skills with Microsoft Excel;
- Knowledge of and experience in using financial tools (such as Oracle, SAP, etc...);
- Prior experience of working in an international environment comprising both military and civilian elements;
- Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
