Deadline Date: Monday 5 January 2026
Requirement: SATCOM Operations Support Engineer
Location: Mons, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 1672
Required Start Date: 2 February 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
Under the direction of SATCOM Space Segment Service Manager, NII MOM 0030 the incumbent will perform duties such as the following:
- Deliver Satellite Access Authorizations (SAA).
- Maintain SATCOM database, Service Request Tracking Tool and circuit database records.
- Monitor frequency utilization and transponder loading of the NATO space segment using RF monitoring tools.
- Monitors, controls and conducts third-level troubleshooting of SATCOM and other Telecommunications systems and services in coordination with NCC to support NCI Agency customers.
- Contribute to the prioritization and sequencing process of resource allocation of conflicting service requests.
- Maintain the relevant NATO Standing Operation Procedures (NSOP).
- Develop and ensure implementation of the necessary service request and delivery procedures.
- Manage check and update the NCI Agency incident-tracking tool using standard ITIL procedures.
- Monitor SATCOM links using SATCOM-specific network and spectrum tools.
- In the event of degradation or failure of SATCOM services or systems will assist NCC.
- Work on own initiative with supervision.
- Manage assigned material with appropriate inventories.
- Performs other duties as required.
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- University Degree and 2 years post related experience or a Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 5 years post-related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 6 years post related experience.
- Experience in planning and system management of large modern military communication networks, interfaces and protocols.
- Three years of experience on SATCOM Systems (preferably NATO SATCOM Systems).
- Experience of working in a busy, demanding staff environment.
- A very good understanding of telecommunications / network / information technology solutions & products.
- Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets.
- ITIL foundation / Intermediate.
- Standard Automatic Data Processing Knowledge
- Word Processing: Working Knowledge
- Spreadsheet: Advanced Knowledge
- Graphics Presentation: Working Knowledge
- Database: Advanced Knowledge
- eMail Clients/Web Browsers: Working Knowledge
- Web Content Management: Working Knowledge
It is essential that the incumbent has sound experience in:
- Antenna sub-system including: Radome, feed horn, reflector, pedestal, waveguides, tracking receiver and tacking systems basics.
- Transmit and receive chains including up and down converters, Low Noise Amplifiers, High Power Amplifiers.
- MODEMs, Electronic Protected Modems (EPMs), cryptographic equipment, routers, switches.
- Computer-assisted Monitor and Control System (M&CS).
- Digital techniques, TCP/IP fundamentals, video transmission principles and telecommunications quality assurance practices.
- Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.
