Deadline Date: Friday 6 March 2026
Requirement: Senior Technician (IT OPS Coord)
Location: Mons, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 1500
Required Start Date: 13 April 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
Under the direction of ESOC IT Ops Coord Section Head, the incumbent will perform duties such as the following:
- Supporting all areas of the ESOC, as part of a functional team;
- Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted;
- Providing technical level 1 support and assistance for Local Area Network (LAN)/Virtual Desktop Infrastructure (VDI) / Datacentre Management
- Monitoring, controlling and conducting troubleshooting of all data systems and services in support of all NCIA customers and NATO missions.
- Administrates data and services monitoring and control platforms for optimum performance for use by the ESOC personnel;
- Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks and services;
- Utilises automatic data processing devices and tools within the ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels;
- Follows senior guidance and established processes, cooperating when requested, to its development and improvement;
- Responsible for coordination with internal and external entities to restore networks and communication services.
- Participates in the development and delivery of the required on- the-job training to other technicians;
- Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level 1 documentation, accounting for interface standards and procedures;
- If required, work in a shift pattern to provide 24/7 coverage;
- Work on own initiative with limited supervision, may lead others as required;
- Working and training with other service lines;
- Deputize for higher grade staff, if required;
- Perform other duties as may be required
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 2 years post-related experience;
- Or a secondary educational qualification with 4 years post-related experience
- Prior experience in technical support and assistance for networking, WAN and voice systems;
- Very good understanding of telecommunications / network / information technology solutions & products;
- ITIL Foundation;
- At least 2 years' experience with, and knowledge of LANs, VXLAN, Software Defined Access (SDA)
- Experience in VDI;
- Experience in VMware Aria Operations formally VROPS;
- Experience in VROPS management tools;
- Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM);
- Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements.
Desirable Experience and Education:
- Strong analytical, organization, multitasking and prioritization skills;
- Technical leadership experience;
- Previous experience working in a NOC / SOC;
- CCNA certified;
- Experience with monitoring and management tools, such as SPECTRUM, Zabbix, SCOM;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
