Business Value Consultant

About the Job:

As a Business Value Consultant (BVC) at LaunchDarkly, you will help shape how customers, prospects, and our internal teams understand—and realize—the business impact of the LaunchDarkly platform. This role sits at the intersection of strategy, technology, data, and storytelling, enabling customers to connect the power of modern feature management, experimentation, observability, and AI configuration to quantifiable business outcomes.

You will partner deeply with Sales, Solutions Engineering, Product, and Customer Success to create compelling, insight-driven value narratives that illustrate how LaunchDarkly improves revenue, reduces costs / saves time and mitigates risk for organizations. You will also play a critical role in infusing value selling into the fabric of our GTM motion, enabling customer-facing teams with tools, frameworks, and stories that elevate LaunchDarkly from a feature set to a strategic platform.

Finally, you will leverage customer data—including releases, flag evaluations, experimentation results, and platform usage patterns—to hypothesize, validate, and articulate realized business value. This means not only helping customers forecast impact, but helping them prove it.

Responsibilities:

Customer and Market Engagement

• Lead executive-level engagements (virtual or on-site) to assess software release, experimentation, and AI-driven processes and identify high-impact opportunities for value creation
• Drive gap analyses that map across LaunchDarkly’s platform to measurable business outcomes that can be quantified
• Deliver compelling, data-backed value narratives that tie platform capabilities to P&L drivers such as cost efficiency, uptime, delivery velocity, conversion uplift, and AI productivity
• Present strategic recommendations to C-suite and senior stakeholders with clarity, authority, and insight

Business Value Model and Realization

• Own the creation of advanced ROI models, financial frameworks, and benchmarks that quantify the impact of adopting LaunchDarkly
• Use platform data (flag evaluations, release frequency, experimentation insights, kill switch events) to form value hypotheses and validate realized outcomes with customers
• Partner with Customer Success to ensure customers measure, understand, and articulate the business value driven by LaunchDarkly post-adoption

GTM Enablement & Cross-functional Influence

• Lead value-selling enablement for Sales, SE, Marketing, and CS - building scalable playbooks, narratives, discovery frameworks, and customer-facing materials
• Coach GTM teams to lead with business outcomes and align LaunchDarkly to strategic industry themes such as AI adoption, product velocity, digital modernization and operational resilience
• Influence Product and Product Marketing to ensure the value narrative evolves with new capabilities across the platform

Thought Leadership & Continuous Improvement

• Shape and elevate LaunchDarkly’s Business Value Consulting methodology, tools, and value realization processes
• Define and refine how LaunchDarkly positions its platform to CIO, CTO, CPO, and CFO audiences across industries
• Provide thought leadership on the role of AI in modern software delivery and how organizations can integrate AI into engineering workflows, experimentation strategies, and decision-making

Qualifications:

• Typically requires a minimum of 8 years of related experience 
• Deep understanding of the Software Development Lifecycle (SDLC) and modern engineering practices; strong familiarity with DevOps, experimentation or AI-driven development
• Experience presenting to executive audiences (VP+), with the ability to translate technical concepts into business value and financial outcomes
• Expertise in building ROI or business case models, including identifying KPIs and quantifying economic impact
• Proven experience facilitating discovery sessions with diverse stakeholders including engineering leads, product owners, SREs, DevOps and business executives
• Ability to craft compelling value stories grounded in customer outcomes, industry trends, and P&L impact
• Strong communication skills with the ability to tailor messaging to highly technical and non-technical audiences

Preferred: 

• Demonstrated ability to conduct operational assessments of engineering or product delivery processes
• Experience selling or consulting on platform solutions (not just tools), particularly those involving data, observability, experimentation, feature management, or AI capabilities
• Familiarity with building or enabling value selling programs within a GTM organization
• A background in management consulting, strategy, financial analysis, or value engineering

Pay:

Target pay ranges based on Geographic Zones* for Level 4: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $214,000 - $295,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $193,000 - $265,000**
• Zone 3: All other US locations - $182,000 - 251,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected]. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.