Business Systems Support Analyst, 12 Month FTC

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

This 12 month fixed term contract role is responsible for ensuring the optimal performance and operation of Rest’s application portfolio, ensuring alignment with business goals, managing stakeholder relationships, overseeing vendor governance, and delivering high standards of application support services.

Key Accountabilities/Responsibilities

Application Support Activities

• Provide first and second-level technical support to application end-users, responding promptly and professionally and undertaking appropriate analysis to identify root cause.
• Support and maintain applications including; Atlassian Suite (Confluence/JIRA), BoardVantage, DocuSign, Pivotal CRM, Tableau, Temenos, Zycus throughout their lifecycle to ensure the stability, security and optimal performance.

Vendor Governance

• Establish and manage relationships with software vendors and service providers.
• Oversee vendor performance to ensure adherence to service level agreements (SLAs) and contractual obligations.

Stakeholder Management

• Act as a point of contact for matters related to the application portfolio.
• Maintain relationships with application business owners to understand needs and priorities.

• Bachelor’s degree in computer science, Information Technology, or a related field is preferred. However, equivalent experience or relevant certifications can also be considered.

Required experience, understanding or credentials including:

• Proven experience in an application support role, with hands-on experience supporting enterprise-level applications.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent communication and interpersonal skills, with experience in managing stakeholder expectations.
• Understanding of ITIL or similar frameworks for IT service management.
• Experience with vendor relationship management and governance.

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Hybrid working 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Linkedin Learning 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) 
• Rest Stops - meeting free breaks 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 31 July 2025. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.