Business Systems Analyst

The Business Systems Analyst (BSA) serves as the primary liaison between business stakeholders and product and web technology teams. This role is responsible for analyzing complex business problems, designing system solutions, and ensuring the successful implementation of technology initiatives that align with our client’s strategic goals. The BSA manages requirements across multiple projects and ensures best practices in analysis, documentation, and solution delivery.

Essential Functions:

• Lead end-to-end analysis of business processes, system capabilities, and user needs to define functional and technical specifications.
• Translate business objectives into actionable user stories, acceptance criteria, and technical requirements.
• Identify system gaps and recommend enhancements through feasibility studies, cost-benefit analyses, and risk assessments.
• Act as the primary liaison between business units, Product Management Developers, and QA teams to align on priorities and solutions.
• Facilitate workshops, interviews, and sprint planning sessions to elicit, validate and refine requirements.
• Ensure solutions meet standards for security, compliance, and data governance while driving continuous improvement.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field.
• 5+ years of experience in business systems analysis, with at least 2 years in a lead or senior role.
• Proven experience leading cross-functional teams on complex, enterprise-level projects.
• Hands-on experience with Agile/Scrum development environments.
• Strong background in systems integration, data analysis, and process mapping.
• Working knowledge of API integrations, cloud platforms, and workflow automation.
• Familiarity with both Agile/Scrum and Waterfall methodologies.

Preferred Qualifications:

• Proficiency in SQL, data modeling, and reporting tools (e.g., Power BI, Tableau).
• Experience working with LMS platforms.
• Experience using project management and visualization tools such as ClickUp and Visio.

Benefits

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!