Business Systems Analyst (Salesforce & Lead-to-Cash)

Discovery: Lead interviews with Sales, Finance, and Operations to document business pain points and desired outcomes.

Solution Mapping: Create detailed process maps, user stories, and functional requirements for Salesforce CPQ Admin and Developers.

Prioritization: Manage the Business Systems backlog, prioritizing features based on ROI and strategic importance.

Stakeholder Alignment: Facilitate consensus between conflicting department needs, such as Sales flexibility versus Finance rigidity.

UAT: Define and lead User Acceptance Testing (UAT) to ensure new features meet the business's quality standards.

Training: Develop training documentation and lead sessions to ensure high user adoption of new Lead-to-Cash processes.

Professional Experience: 5+ years of experience as a Business Systems Analyst, specifically within Salesforce-driven environments.

Domain Expertise: A deep understanding of the Lead-to-Cash lifecycle, including quote-to-order and billing processes.

Technical Exposure: Ideally, you have been exposed to Salesforce CPQ and understand its role in the broader business ecosystem.

Analytical Prowess: Expert-level ability to visualize complex data flows and business logic.

Communication Skills: Exceptional verbal and written communication skills, with the ability to influence executive-level stakeholders and clearly articulate technical needs to non-technical partners.

A Strategic Partner: You are comfortable defining a roadmap and acting as the primary link between business stakeholders (largely Sales) and technical development teams.

An Operations Mindset: You have a keen eye for efficiency and understand how to translate business requirements into functional system improvements.

A Relationship Builder: You enjoy working closely with cross-functional teams to solve problems and provide support.