Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Business Systems Analyst to join their team.

Job Summary:

We are seeking a Business Systems Analyst with a Salesforce focus to partner across departments and drive business process improvements through technology solutions. This role will serve as a liaison between business stakeholders and technical teams, ensuring requirements are clearly defined, solutions are aligned with business objectives, and projects are delivered successfully.

Key Responsibilities

Requirements Gathering & Analysis:
- Collaborate with stakeholders across departments to elicit, document, and validate business requirements.
- Translate business needs into functional specifications for Salesforce and integrated systems.
Process Documentation & Design:
- Document current-state workflows and design future-state processes that align with best practices.
- Identify gaps and recommend process improvements to optimize efficiency and scalability.
Project Lifecycle Support:
- Assist in planning, execution, and monitoring of Salesforce-related projects.
- Support testing activities, including test case development, UAT coordination, and defect tracking.
- Ensure deliverables meet quality standards and business expectations.
Stakeholder Engagement:
- Guide business teams through key activities and decisions during project phases.
- Facilitate workshops, demos, and feedback sessions to ensure alignment and adoption.
Documentation & Reporting:
- Maintain clear and comprehensive documentation for requirements, processes, and solutions.
- Provide status updates and communicate risks or issues proactively.
Post-Implementation Support:
- Assist with training, knowledge transfer, and ongoing support for Salesforce solutions.
- Monitor system performance and user feedback to identify enhancement opportunities.

Qualifications

Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
3+ years of experience as a Business Analyst, preferably with Salesforce projects.
Strong understanding of Salesforce capabilities, data models, and all cloud products.
Experience with documenting workflows, requirements, and user stories.
Familiarity with Agile and/or Waterfall methodologies.
Excellent communication, facilitation, and stakeholder management skills.
Ability to manage multiple priorities and work collaboratively in a fast-paced environment.

Preferred Skills

Salesforce certifications (Administrator, Business Analyst, or similar).
Experience with tools such as ADO and Smartsheet for project tracking.
Knowledge of data migration and testing best practices.

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

Business Systems Analyst – Salesforce Focus

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