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EXUS

Business Systems Analyst (Fully remote)

Beirut , Lebanon
full-time Remote

AI overview

Join a multidisciplinary team at EXUS to optimize tools, automate workflows, and enhance operational efficiency in a supportive, creative environment.

Business Systems Analyst (Fully remote)

EXUS is a global technology company specializing in debt collections software for financial services and utilities. Our enterprise SaaS platform is used in over 50 countries, delivering measurable improvements in collections, compliance, and operational efficiency. With 20+ years of experience and a product recognized by Gartner as best-in-class, we combine global insight with local adaptability to empower collections teams worldwide.

Our people constitute the source of inspiration that drives us forward and help us fulfill our purpose of being role models for a better world. 

This is your chance to be part of a highly motivated, diverse, and multidisciplinary team, which embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision. 

 

Our shared Values: 

  • We are transparent and direct 
  • We are positive and fun, never cynical or sarcastic  
  • We are eager to learn and explore 
  • We put the greater good first 
  • We are frugal and we do not waste resources 
  • We are fanatically disciplined, we deliver on our promises 

We are EXUS! Are you? 

 

About the Role

We’re expanding our Operational Excellence team to power the next stage of growth at EXUS , and we’re looking for a tech-savvy Business Systems Analyst to optimize the tools, systems, and workflows that drive our operations.

This is a key role for someone who thrives on turning complexity into clarity, enabling teams through technology, and continuously improving the way we work.

As we grow, it’s essential that our systems align with strategic goals, scale effectively, and help build a workplace where people can thrive, collaborate, and enjoy their work. You will be at the heart of this effort, ensuring our tools evolve with the business, automations free up time for high-value work, and data empowers informed decisions.

If you’re passionate about streamlining systems, automating workflows, and helping teams work smarter at scale, this role is for you.

Responsibilities:

  • Optimize Internal Tools & Automations & User Enablement
    • Design, configure, maintain, and continuously improve company-wide tools, like Jira, Confluence, Power BI, and HubSpot to support scalable operations, including user enablement and documentation.
    • Support the rollout and adoption of tools and systems through training, documentation, and ongoing user enablement.

 

  • Improve Processes & Workflows
    • Collaborate with stakeholders to gather requirements, streamline workflows, and ensure alignment with business goals and operational standards.

 

  • Generate Insights Through Data & Reporting
    • Conduct analysis and maintain dashboards to provide performance insights, track KPIs, and support operational decision-making, ensuring accuracy and data integrity throughout.

  • Support Change & Project Execution
    • Assist with change management efforts and cross-functional projects related to tooling, automation, and process optimization.

  • Ensure Compliance & Continuous Improvement
    • Contribute to internal and external audits, support reviews on the application of operational standards, and promote a culture of continuous improvement through feedback loops and best practice sharing.

Requirements

  • Bachelor’s degree in Business Administration, Operations, Data Analytics, IT, Engineering or a related field.
  • 2–4 years of experience in tools and systems optimization, process improvement and automation, or business systems support in fast paced IT industry or software environment.
  • Proven hands-on experience configuring and improving collaboration and process tools such as Jira, Confluence, HubSpot, or similar platforms to support workflow automation and operational efficiency
  • Proven hands-on experience using reporting and analytics tools like Microsoft Power BI (or equivalent) to build dashboards, track KPIs, and generate insights that support data-driven decision-making
  • Strong facilitation and collaboration skills to gather input, troubleshoot issues, and align diverse teams and stakeholders
  • Strong written and verbal communication skills
  • High attention to detail with a continuous improvement mindset

Nice to have:

  • Familiarity with automation platforms (e.g., Power Automate), AI-enhanced tools, or project coordination experience
  • Project coordination or Agile project management experience

Benefits

At EXUS we help our people to achieve excellent results by creating a work environment that encourages individual and team success. 

  • Fully remote work setup 
  • Competitive salary 
  • Inclusive work environment & Well-being Program 
  • A clear induction program & a mentoring buddy to help you 
  • Private health insurance allowance  
  • Unlimited time off 

 

Privacy Notice for Job Applications:

https://www.exus.co.uk/en/careers/privacy-notice-for-job-applications/

Perks & Benefits Extracted with AI

  • Health Insurance: Private health insurance allowance
  • Paid Time Off: Unlimited time off
  • Remote-Friendly: Fully remote work setup
EXUS

EXUS is a Global Leader in Debt Collections and Recovery Technology. Our Vision is to transform the costly and complex debt collections software industry – making it simple, intelligent and exciting. Founded in 1989 and with the vision to simplify risk management software, EXUS launched its Financial Suite (EFS) in 2003 with the aim to support financial entities worldwide to improve their results. With headquarters in London and R&D centre in Athens, our EXUS Financial Suite (EFS) is trusted by risk professionals in more than 32 countries worldwide. We introduce simplicity and intelligence in their business processes through technology, improving their collections performance. EXUS AI Labs, the R&D Department of EXUS, design robust and trustworthy AI solutions that allow us to leverage the untapped potential of big data analytics across multiple verticals. EXUS AI Labs is working on numerous large-scale Research and Innovation Projects in various sectors, such as Security, Transport, Health and Creativity with our core competence being around data analytics, artificial intelligence, complex event processing and large-scale cloud implementations. Our Success depends on our People. At EXUS we believe that technology exists to serve people. We enjoy a workplace where curiosity and ambition are put in service of making software that makes people smarter. We are a diverse team of Software Developers, Business Analysts, Project Managers, Machine Learning Engineers, Support Engineers, and other Professionals who are committed to excellence and are passionate about learning and growing!Our Values We are transparent and direct. We are positive and fun, never cynical or sarcastic. We are eager to learn and explore. We put the greater good first. We are frugal and we do not waste resources. We are fanatically disciplined, we deliver on our promises. Our people and values drive us forward. We are role models for a better world.

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