Business Support Services (Finance, HR & IT), Associate Manager

About the role

We are an engineering and manufacturing company based in Toronto, Canada, serving customers in globally and being part of the Toradex Group. We are seeking a Senior Manager, Finance, HR & IT to lead and integrate our business support functions.

This role is responsible for:

• Financial planning, accounting and reporting

• Human resources and people operations

• Information technology and business systems

You will build scalable processes, support growth, and work closely with Operations, Engineering, Sales, and Senior Leadership to ensure the company’s financial health, a strong team culture, and reliable systems.

Key Responsibilities:

1. Finance & Accounting

• Own day‑to‑day finance and accounting operations (GL, AP, AR, payroll coordination, bank reconciliations).

• Prepare monthly, quarterly, and annual financial statements and management reports.

• Lead budgeting and forecasting processes; track actuals vs. budget and provide variance analysis.

• Support pricing, margin analysis, and cost modeling for products, projects, and customers.

• Oversee cash flow management, working capital, and banking relationships.

• Maintain appropriate internal controls, accounting policies, and procedures.

• Coordinate with external accountants/auditors for year‑end, tax filings, and regulatory compliance.

• Provide financial insights to support strategic decisions and capital investments (equipment, systems, facilities).

2. Human Resources & People Operations

• Oversee the full employee lifecycle: recruitment, onboarding, performance management, development, and offboarding.

• Work with leadership to define org structure, roles, and workforce planning to support growth.

• Develop and maintain HR policies, employee handbook, and procedures in line with employment laws (Ontario/Canada).

• Support managers with performance reviews, goal setting, coaching, and handling employee relations issues.

• Administer compensation, benefits, bonuses, and recognition programs (in partnership with leadership).

• Drive initiatives for employee engagement, culture, health & safety support (in coordination with Operations), and retention.

• Ensure compliance with labour standards, health & safety regulations (in partnership with Operations), and privacy requirements.

• Maintain HR records and metrics (headcount, turnover, absenteeism, training, etc.) and report to leadership.

3. Information Technology & Systems

• Own the overall IT strategy and infrastructure to support a modern engineering and manufacturing environment.

• Oversee IT operations (networks, servers, end‑user devices, security, backups) either in‑house or with external partners.

• Manage key business applications, including ERP, accounting and HR systems, and other collaboration tools.

• Ensure cybersecurity best practices, data protection, and access controls are in place and maintained.

• Plan and manage IT projects and upgrades (e.g., ERP improvements, system integrations, cloud migration).

• Develop and manage IT policies (acceptable use, security, password, remote work, data retention, etc.).

• Maintain an IT roadmap aligned with business strategy and budget.

4. Leadership, Strategy & Governance

• Lead and develop small, cross‑functional teams in Finance, HR, and IT (including external partners/vendors).

• Provide clear direction, set priorities, and establish KPIs for each function.

• Participate as a key member of the leadership team; contribute to strategic planning and decision‑making.

• Create and maintain governance processes and reporting to provide transparency to ownership/board (if applicable).

• Support risk management and compliance activities across finance, HR, and IT.

Qualifications:

Education

• Bachelor’s degree in Accounting, Finance or a Chartered Accountant qualification.

• Additional HR or IT certifications are an asset.

Experience

• 8+ years of progressive experience within Finance in a manufacturing or engineering environment

• Experience in HR and IT oversight; comfortable owning these functions in a growing organization.

• 3–5+ years in a leadership or senior management role.

• Experience in an owner‑managed or entrepreneurial environment is an asset (hands‑on, multi‑hat role).

Skills & Competencies

Finance & Business:

• Strong understanding of financial statements, budgeting, forecasting, and cash flow management.

• Comfortable with cost analysis, basic manufacturing/overhead allocation concepts, and margin analysis.

• Proficiency with accounting software (e.g., QuickBooks, Sage, NetSuite, or similar) and advanced Excel skills.

HR:

• Working knowledge of HR best practices, employment standards, and HR processes.

• Experience supporting recruitment, performance management, and employee relations.

IT:

• Understanding of IT infrastructure, cybersecurity fundamentals, and business applications.

• Experience working with ERP systems or similar integrated business systems is an asset.

• Able to manage IT vendors and translate business needs into technical requirements.

Leadership & Soft Skills:

• Strong leadership and people‑management capabilities; able to develop talent and build trust.

• Excellent communication skills; able to explain financial and technical topics to non‑specialists.

• Highly organized, hands‑on, and comfortable working in a fast‑paced, growing environment.

• Analytical and data‑driven with strong problem‑solving skills.

• High integrity, sound judgment, and a strong sense of ownership.

What We Offer

• Competitive salary and performance‑based bonus.

• Comprehensive benefits package (health, dental, vision, etc.).

• RRSP/retirement contributions (adjust as applicable).

• Opportunities for career growth and professional development.

• A collaborative environment where operations, engineering, and manufacturing work closely together to deliver high‑quality products.