Business Support Analyst

Ariel Investments is a premier, boutique, asset management firm. Our primary goal is to drive exceptional investment returns by bringing diverse perspectives together. The only way to beat a benchmark is to not look like one. As value investors, our thinking is deliberate and unconventional. We offer an independent, patient investing approach and aim to deliver excellence in any environment. We uphold our fiduciary responsibility to every shareholder, no matter how big or small. 

At Ariel, we strongly believe that teamwork yields results—which is why we have Co-CEOs. John Rogers and Mellody Hobson share a desire to cultivate leaders who are curious, focused and disciplined. We are nimble and efficient. Our drive is fanatical and intentional. Everyone plays their position, and each contribution is critical to our firm’s success. We seek subject matter experts who are unapologetically themselves. We encourage our employees to reach their full potential and we give them the runway to do so.   

After four decades of active investing, we remain committed to our clients, our teammates and our community. We strive to be best-in-class investors and pioneer a path for those who entrust us with their financial future.  

 


Position Summary: 

Ariel Investment is looking for a Business Support Analyst to play a vital role in providing analytical and operational support to enhance the efficiency and effectiveness of a company's business processes. This role involves planning, managing resources, collaborating with various departments, gathering and analyzing data, identifying areas for improvement, and implementing solutions to optimize business operations. The Business Support Analyst will contribute to the overall success of the organization by ensuring smooth workflow, data accuracy, and informed decision-making.

Responsibilities: 

  • Collaborate with stakeholders to understand their needs and gather detailed business requirements for various projects and initiatives.
  • Communicate effectively with team members, stakeholders, and management, conveying complex information in a clear and concise manner.
  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Develop a detailed project plan, including tasks, timelines, resources, and dependencies.
  • Planning, execution, and monitoring of projects related to process improvements, system implementations, and data analysis.
  • Develop regular reports and dashboards to provide actionable insights to management and stakeholders.
  • Translate business requirements into functional specifications for IT or development teams, ensuring alignment with business objectives.
  • Collect, analyze, and interpret data from various sources to identify trends, patterns, and insights relevant to business operations.
  • Provide technical assistance and support for business applications and systems used across departments.
  • Troubleshoot issues, liaise with IT teams for resolutions, and provide training to end-users as needed.
  • Support late night production issues when primary offshore team cannot support.
  • Collaborate with cross-functional teams to identify inefficiencies and bottlenecks in existing business processes.
  • Utilize data visualization tools to present complex information in an understandable and visually appealing manner.
  • Create and maintain comprehensive documentation, including process maps, user guides, and standard operating procedures.

Qualifications: 

  • Bachelor's degree in Business Administration, Management, Information Technology, or a related field (or equivalent work experience).
  • 5+ years industry experience, preferably in the Equity setting.
  • Proven experience in business analysis, data analysis, or a related role.
  • Strong analytical thinking and problem-solving skills.
  • Project management skills and the ability to handle multiple tasks simultaneously.
  • Proficiency in data analysis tools (such as Excel, SQL, or business intelligence platforms).
  • Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaborate effectively in a team environment.
  • Detail-oriented with a focus on accuracy and quality.

 


Compliance:

Ariel employees, including the incumbent(s) in this position, are required to: (1) read and strictly adhere to all compliance policies and procedures of the various Ariel entities, as applicable; and (2) work together with their colleagues, including the CCO, to resolve compliance issues.

 

Equal Opportunity Employer / Diversity:

Ariel celebrates diversity and practices inclusion as a way to get work done – it’s in our DNA. As an equal opportunity employer, employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, marital status, parental status (including pregnancy), disability, perceived disability, veteran status, status of military discharge, or any other basis under federal, state, or local law. Ariel prohibits discrimination against an applicant or employee because of their actual or perceived protected characteristic(s), and is committed to recruiting, retaining, and developing a diverse group of talented applicants, and to providing employees with a workplace free from discrimination and/or harassment.

Equal employment opportunity takes place in all employment practices, including recruiting, hiring, promotion, demotion, compensation, and termination. The firm seeks to uphold an inclusive culture where diversity is recognized and valued. As such, Ariel provides employees a robust benefits package that includes:

  • Coverage for same-sex partner (domestic or spouse)
  • Coverage for children (natural born, step, adopted or foster)
  • Fully paid medical insurance that covers fertility treatments, gender affirmation
  • Employer contributions to a Health Savings Account
  • Maternity leave at 100% pay (12 weeks)
  • Paid Parental Leave (up to 12 weeks depending on tenure)
  • Flexible Your Time Off policy
  • Hybrid work model – in office 3 days a week Tuesday through Thursday (occasional business needs may require being in the office on a remote day)

Lastly, all employees have access to Ariel-sponsored educational, training, and recreational activities.

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