Business Process Analyst / Salesforce Administrator

Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform.

Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The world’s largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics.

Join a dynamic, fast-paced SaaS environment where you'll play a pivotal role in shaping and scaling our Salesforce ecosystem to support high-impact marketing and sales initiatives. Reporting to the Director of Sales Operations, you will configure and optimize objects, flows, and dashboards to drive performance insights, manage integrations with leading platforms like Marketo and Outreach, and collaborate cross-functionally to deliver scalable solutions. You'll champion data integrity, ensure compliance, and empower go-to-market teams through hands-on support and training. If you're a certified Salesforce expert with a passion for innovation and 5+ years of experience in SaaS, we’d love to meet you!

Responsibilities

System Configuration

• Customize Salesforce objects, fields, page layouts, record types, validation rules, and flows.
• Build and maintain reports and dashboards to support marketing KPIs and campaign performance tracking.
• Manage user roles, profiles, permission sets, and sharing rules specific to marketing teams.

Integrations

• In partnership with marketing ops, support and maintain integrations between Salesforce and marketing platforms (DemandBase, Marketo, Outreach, etc).
• Collaborate with IT, Marketing Ops and external vendors to troubleshoot and enhance integration workflows.

Process Improvement

• Partner with Marketing, Sales, and RevOps teams to gather requirements and translate them into scalable Salesforce solutions.
• Stay current with Salesforce releases and recommend enhancements aligned with business needs.
• Participate in building out a Sales Technology Roadmap that brings new innovations, capabilities and insights to our Sales and BDR teams.

Data Management & Integrity

• Maintain and optimize data structures for Contacts, Leads, and custom marketing objects.
• Conduct regular audits to ensure data cleanliness and compliance with privacy regulations (e.g., GDPR, CCPA).
• Implement deduplication strategies and manage data imports/exports using tools like Data Loader.

User Support & Training

• Provide day-to-day support for GTM users, resolving issues and answering platform-related questions.
• Develop and deliver training materials and sessions for new features and best practices.
• Promote platform adoption and ensure alignment with marketing goals.

Required Qualifications

• BA/BS degree
• Salesforce Sales Cloud Administrator (or Advanced Administrator) certification is required. 
• 5+ Years Salesforce Administration experience for a Software SaaS business
• Proficient in click-to-configure functionality such as Process Builder, Flow, Workflow Rules, creating new fields, objects, etc.

This is a FT hybrid position reporting to our Andover, MA office. Applicants must be willing to come into the office at least twice per week (Wednesday & Thursday).   

We were recognized as a leader in The Forrester Wave™: Product Lifecycle Management for Discrete Manufacturers, Q3 2025. Feedback from our community has established Aras as a top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.  

With over 700 employees in 11 countries, we’re looking to add to our incredible team. If you’re passionate about helping develop next generation product innovation, we encourage you to apply! 

• Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.

• A 401(k) plan with company match to help you invest in your future.

• Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.

• Company-paid life insurance, as well as short- and long-term disability coverage for added peace of mind.

Please visit our Privacy Notice and our
California Consumer Privacy Act (CCPA)

Aras is an Equal Opportunity Employer.

Compensation for the role will be commensurate with experience. The total expected base salary range will be between $100,000-$120,000. This position is eligible for the company bonus plan that is based upon company and individual performance.