Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

The Business Process Analyst is a pivotal member of Black Duck Product Operations, driving complex licensing fulfillment across a multi-product portfolio with unique licensing systems.

This role requires strong analytical judgment, the ability to interpret nuanced contract and entitlement models, and a commitment to delivering a seamless, high quality licensing experience for both customers and internal stakeholders.

In this position, you will help shape the future of Black Duck’s licensing strategy, participating in cross functional initiatives that influence how products are packaged, delivered, and supported. You’ll partner closely with Product, Sales, Support, Order Management, and various product teams to refine operational workflows, strengthen licensing capabilities, and support new go-to market approaches. With Black Duck’s portfolio advancing rapidly, you’ll be at the forefront of validating new product introductions (NPI) and ensuring licensing readiness for upcoming releases.

As our licensing ecosystem continues to modernize, this role offers significant project ownership. You’ll contribute to high visibility efforts that improve scalability, streamline processes, and enhance the overall licensing experience—all while gaining exposure to a wide range of business functions and emerging product innovations.

Responsibilities

Process complex licensing fulfillment across multiple internal product licensing systems, ensuring accuracy, consistency, and operational excellence

Interpret and operationalize advanced contract structures, entitlement models, and nonstandard licensing scenarios

Serve as a senior subject matter expert, advising internal teams on licensing strategy, edge cases, and scenario modeling

Drive NPI licensing readiness by validating new products and features ahead of launch

Partner with Product, Sales, Support, Order Management, and other teams to refine workflows and support evolving GTM strategies

Identify and execute improvements that streamline, automate, and modernize licensing processes

Maintain and govern high quality licensing documentation, data standards, and process integrity

Own and deliver project work tied to product evolution, system enhancements, and business priorities

Strengthen internal education, cross team knowledge sharing, and consistent policy enforcement

Qualifications

B.A. or B.S. degree with 4+ years of relevant experience (or equivalent senior level expertise)

Demonstrated ability to navigate complex operational environments with minimal oversight

Exceptional organizational skills and attention to detail

Strong communication and collaboration skills, including experience working with distributed teams

Experience with Salesforce preferred

High proficiency with Microsoft Office (Excel, Word, PowerPoint, SharePoint)

Strategic thinker with a proactive, growth oriented mindset and interest in software security

The base salary range across the U.S. for this role is between $68400-$102600. In addition, this role is eligible for a bonus. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.

Pay Range

$68,400—$102,600 USD

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Business Process Analyst

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