Avaloq is looking for an experienced business process analyst to design, document and roll-out all Infrastructure Services processes.

You will be part of a small team that is creating the base set of processes to run the infrastructure of Avaloq on the cloud.

This person will perform analysis and design of infrastructure services processes within a predefined target operating model framework. In addition, s/he will support the design of the ticketing tool workflows, templates, and controls with the ticketing engineers to implement and automate (where advantageous) the processes and their integration points with other divisions.

Your key tasks

• run workshops with process stakeholders to design the processes
• define, agree and document RACIs
• ensure alignment of the process to the Key Controls
• document processes in Adonis
• roll-out processes in the organization
• support the translation of the processes into the ticketing tool where appropriate

• Have good knowledge of Business Process Modeling Notation (BPMN)
• Have experience in business process designs and facilitation
• Showcase good analytical and evaluating skills
• Ability to work at all levels of the organization
• Good level of English is a must

It would be a real bonus if you have (max. 3 bullet points)

• Familiarity with eTOM is a plus
• Familiarity with workflow tool design is a plus
• Familiarity with Adonis is a plus
• Familiarity with infrastructure support processes is a plus
• Italian is a plus
• German is a plus

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.  

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