Business Performance Analyst, CEO Office

At SumUp, we are motivated by the purpose of leveling the playing field for small businesses. We empower small business owners by creating simple and affordable tools to manage payments, finance and customer relationships. We are a passionate team that thrives on human connection, autonomy and the desire to constantly learn, guided by our values ‘Founder’s Mentality’, ‘Team First’ and ‘We Care’. We want to build an enduring organization that is people-positive, disciplined and that constantly innovates from within. Agility is the essence of an enduring organization and we strive to create an organization that fosters it.

As SumUp scales, execution complexity increases—especially where work spans multiple teams and functions. This role exists to provide Operating Principals / Partners with leverage through structured thinking, rigorous preparation, and reliable follow-through, so leadership decisions translate into action and issues are surfaced early. You will join the CEO Office and work closely with one or more Operating Principals / Partners. This is an individual contributor role focused on learning the craft of system-level execution while delivering real impact through structure, analysis, and follow-through.

What you’ll do 

• Support Operating Principals / Partners in translating strategy into clear priorities, ownership, and execution plans
• Prepare materials for execution and performance cadences (e.g., priority reviews, QBRs), and help ensure forums are well-prepared and productive
• Structure ambiguous problems, synthesise inputs, and draft clear recommendations for senior stakeholders
• Track progress against priorities, surfacing risks, gaps, and dependencies early (before they become escalations)
• Drive follow-ups and ensure decisions translate into action, with clear owners and next steps
• Conduct ad-hoc analyses to inform trade-offs and leadership decisions
• Help document and standardise execution mechanisms over time as the Operating Partner function scales
• Collaborate with stakeholders across Product, Engineering, Design, Finance, People, and the CEO Office

You’ll be great for this role if

• You have initial experience in business analysis, operations, strategy, consulting, or similar roles
• You have strong analytical and problem-solving skills, and can turn messy inputs into clear outputs
• You can structure ambiguous problems and communicate clearly (written and verbal)
• You bring a high ownership mindset with strong follow-through—you reliably close loops and make progress visible
• You’re comfortable working cross-functionally without formal authority
• You’re a structured thinker who enjoys simplifying complexity, and you learn quickly with intellectual curiosity
• You’re comfortable operating with ambiguity while execution systems are evolving, and you can balance detail with the bigger picture

Nice to have (but not required):

• Exposure to Product or Engineering environments
• Experience supporting planning, OKRs, or performance/execution cadences
• Familiarity with basic BI tools, dashboards, or SQL

Growth path: Over time, this role may grow into an Operating Principal role or other leadership position across the business, depending on performance and fit.

Why you should join SumUp

• Innovative Environment: Work in a fast-growing, innovative, inclusive, and ethical business where your passion and creativity will inspire teams globally.
• Global Reach: We are currently present in 37 markets and are a global and growing team of 3000+ people from 92+ nationalities with offices across 4 continents.
• Competitive Compensation: We offer a competitive compensation package and paid leave. You will have access to the SumUp Sabbatical, our Employee Assistance Programme for mental health, as well as fitness and language learning offers.
• Invest in Yourself: You’ll receive a budget for your professional and personal development, eg. for attending conferences or external trainings.