Business Operations Support Specialist

General Information

• Job Code: ADF-AS-03
• Location: Ripple Effect Headquarters – Rockville, MD 
• Employee Type: Non-Exempt, Hourly, Full-time
• Telework: Ad-hoc as approved by supervisor
• Pay Range: $26.66 - $28.86 per hour (how we pay and promote) 

Position Overview

Are you passionate about being the backbone of a team that keeps operations running smoothly?

As a Support Specialist on our Business Operations team, you will play a pivotal role in shaping our success. Your work will directly impact Ripple Effect's ability to deliver on critical client missions by properly completing accounting, HR, and other general administrative functions. You will be in an essential position that spearheads accurate record-keeping and ensures smooth operations for several of our back-office teams.

Primary Responsibilities

The key duties for the position include:

• Independently executes simple and complex operational tasks such as data entry, reconciliation, calendar management, and report preparation
• Supports routine accounting, HR, and operational functions such as project scheduling and ensures that deliverables meet quality standards
• Follows established procedures to ensure accuracy and compliance
• Communicates effectively with team members and customers, contributing to process improvements while maintaining accurate internal documentation
• While not responsible for direct supervision, mentors junior staff, coordinates with colleagues to resolve issues, and escalates challenges to supervisors as needed to achieve operational goals
• Other duties as assigned

Requirements

Minimum Education and Experience 

• High school diploma or equivalent

• 7 years of progressively responsible administrative and support experience (Associate’s or Bachelor’s degree can substitute for years of experience) 

Basic Requirements 

• Basic knowledge of Microsoft Excel, including core functions and formulas; pivot tables; conditional formatting; and data validation. 

• Intermediate knowledge of Microsoft Office productivity software and collaboration tools such as Microsoft Teams and SharePoint 

• Demonstrated ability to independently execute tasks and coordinate with team members 

• Demonstration of competencies essential for the role, including attention to detail, clear communication, independent work, and a drive to learn, along with strong time management skills that lead to accurate and consistent completion of repetitive tasks 
• Experience maintaining and developing tracking systems, calendars and email inboxes, and spreadsheets in a fast-paced environment.

• Ability to report to Ripple HQ in Rockville Maryland on a daily basis 

Skills that Set You Apart

• Basic knowledge of accounting or HR software.
• Experience with the Accounts Payable or Accounts Receivable process including preparing accounting entries and reconciling accounts. 
• Intermediate knowledge of AI tools, including their limitations and risks, and how they can be applied to support accounting tasks
• Experience working in a consulting, project management, or staffing company

About Ripple Effect

Ripple Effect is an award-winning women-owned, 200-person company of communicators, scientists, researchers, and analysts. Established in 2003, and named as one of the “Best and Brightest Companies to Work For” since 2020, Ripple Effect has earned acclaim for delivering unparalleled consulting services and top-tier talent across federal, private, and non-profit sectors.

Benefits

At Ripple Effect, we reward our employees for their contributions to our mission. Our comprehensive total rewards package includes competitive pay, exceptional benefits, and a range of programs that support your work/life balance and personalized preferences. 

Learn more about our benefits and culture here.