Business Operations Manager

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

We are seeking a highly motivated and exceptionally bright MBA graduate to join our Product & Technology (P&T) leadership team as a Business Operations Manager. This role will be instrumental in driving the operational effectiveness of our global P&T organization, ensuring seamless execution of our strategic priorities, and facilitating effective communication across the team and with senior leadership. This is a high-impact opportunity for a driven individual to contribute significantly to the growth and success of a dynamic technology company.

Responsibilities:

• Rhythm of Business (ROB): Manage and optimize the P&T ROB, including planning, execution, and reporting of key meetings, reviews, and communication cadences. This includes preparing materials for executive staff meetings.
• Strategic Planning Support: Support the CPTO and P&T leadership team in developing and executing strategic plans, including roadmap planning, resource allocation, and performance tracking.
• Cross-Functional Collaboration: Facilitate effective communication and collaboration between P&T and other departments, including Sales, Marketing, and Customer Success.
• Special Projects: Lead and manage special projects as assigned by the CPTO, often involving cross-functional teams and requiring strong project management skills.
• Lightweight Chief of Staff Duties: Act as a thought partner to the CPTO, anticipating needs, managing information flow, and ensuring follow-up on key action items.
• Data Analysis and Reporting: Analyze operational data to identify trends, insights, and areas for improvement. Develop and deliver clear and concise reports and presentations to senior leadership.

Required Competencies and Skills:

Communication: Both written and verbal communication, including presenting data and insights to senior leadership.

Leadership: Leading meetings and facilitating discussions with executives, as well as managing cross-functional teams.

Analytical and Problem-Solving: Identifying trends, analyzing data, and making decisions based on insights.

Organizational and Project Management: Managing multiple projects and priorities effectively in a fast-paced environment.

Proactive and Results-Oriented: Taking initiative and ensuring that strategic priorities are executed effectively.

Interpersonal Skills: Building strong relationships with stakeholders across the company.

Adaptability: Quickly learning and synthesizing new information, especially in a dynamic environment.

Your experience

• MBA required.
• Minimum 2 years of experience in a technology-related field (e.g., software development, product management, technical consulting, or similar).
• Exceptional communication skills, both written and verbal, including strong presentation skills.
• Proven ability to lead meetings and facilitate discussions with senior executives.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Strong organizational and project management skills, with the ability to manage multiple priorities effectively.
• Highly motivated, proactive, and results-oriented with a strong work ethic.
• Excellent interpersonal skills and the ability to build strong relationships with stakeholders at all levels.
• Comfortable working in a fast-paced, dynamic environment.
• Demonstrable ability to quickly learn and synthesize new information.

Nice to haves:

• Experience with Agile methodologies.
• Experience with operational excellence frameworks.
  
  

This is a hybrid position, so you'll work both remotely and in the office.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.