We are seeking a highly organized and proactive Operational Manager to drive product and business operations at Phyllo. In this role, you will play a critical part in delivering client success for our social screening solutions by streamlining internal workflows, managing and resolving customer requests, and maintaining high quality standards.
Client Engagement & Success: Serve as the primary contact for clients, build relationships, and ensure prompt and effective resolution on escalations.
Operational Leadership & Process Management: Develop, implement, and update SOPs to address process bottlenecks to enhance workflows, productivity and service quality.
Quality Assurance & Incident Management: Establish and maintain QA/QC benchmarks, and coordinate with tech teams to resolve issues.
Data Analysis & Reporting: Use data analysis to monitor performance and create reports to drive data-informed decision-making.
Cross-Functional Collaboration: Work closely with cross functional teams to ensure alignment with business goals and communicate operational insights.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Business Operations Manager Q&A's