Business Operations Manager

The Operations Manager – APAC Region is responsible for aligning and streamlining operations across all departments within the organization. This role serves as a critical partner to the CEO, ensuring that strategic objectives are translated into effective day-to-day execution. Working closely with department heads across Product, Engineering, Sales, Marketing, Finance, and Customer Success, the Operations Manager will coordinate cross-functional efforts, eliminate inefficiencies, and drive consistent operational performance. The purpose of this position is to create structure, foster accountability, and ensure smooth collaboration across teams, enabling the company to scale effectively across the APAC region and beyond.

Job Description

We are seeking an experienced and strategic Operations Manager to join our high-growth, product-based technology company. This role is ideal for someone who has worked extensively with senior leadership, managed cross-functional teams, and driven operational excellence within multinational environments across the APAC or North American regions.The ideal candidate will bring a solid background in tech company operations, with hands-on involvement across multiple departments such as Product, Engineering, Sales, Marketing,HR,Legal, Finance, and Customer Success. You will act as a key bridge between local execution and global strategy, ensuring efficient and scalable operations aligned with company goals.

Key Responsibilities

• Collaborate closely with senior leadership and stakeholders to translate strategic initiatives into actionable operational plans.
• Lead, manage, and support cross-functional teams across different departments.
• Ensure operational alignment across regional offices and implement best practices from multinational experiences.
• Drive performance improvements, optimize workflows, and eliminate inefficiencies across departments.
• Lead budgeting, forecasting, and resource planning efforts in collaboration with finance and other departments.
• Establish key operational KPIs and use data to make informed decisions and report performance metrics.
• Assist with organisational planning, headcount management, and process automation initiatives.
• Serve as a central liaison between HQ and regional teams to maintain operational consistency and cultural cohesion.
• Manage vendor relationships, external partnerships, and legal/regulatory compliance for the APAC region.

Experience and Qualification

• 7+ years of progressive experience in operations management within a multinational technology company.
• Proven track record of leading senior teams or executives and working closely with company leaders and stakeholders.
• Demonstrated experience in managing or collaborating with multiple departments (Tech/Product, Sales & Marketing, HR, Finance,Legal, etc.).
• Strong familiarity with the APAC or North American business environment and cross-cultural operations.
• Excellent communication, leadership, and stakeholder management skills.
• Data-driven mindset with experience using tools such as Excel, Power BI, or similar for operational reporting.
• Strong organisational and project management capabilities.

Specific Requirements

• Prior experience scaling a startup or working within high-growth SaaS or product-based environments.
• Exposure to international operations with distributed teams across APAC, North America, or Europe.

Knowledge of regulatory and compliance requirements in Singapore and APAC markets.