Non-Exempt | Hybrid | Brecksville HQ (Minimum 3 days onsite)
The Business Operations Coordinator provides administrative, operational, and sales support across the organization. This role is responsible for day-to-day office management, leadership support, outbound outreach activities, documentation workflows, and coordination for internal and external stakeholders. Strong proficiency in Excel and experience using AI-based productivity tools are required.
· Manage daily administrative tasks including scheduling, calendaring, mail distribution, meeting preparation, basic reporting, and leadership support.
· Maintain office functionality: workspace organization, supply management, visitor coordination, and communication with building tenants.
· Support facility leasing efforts and respond to inquiries as needed.
· Coordinate vendor activity and maintenance requests.
· Use Excel and AI-enabled tools to streamline administrative and operational workflows.
· Conduct routine outbound calls to former clients, prospects, and referral contacts.
· Maintain CRM data, follow-up plans, and activity tracking using applicable applications, Excel and AI tools.
· Support agreement preparation, signature tracking, and file organization as needed.
· Assist with scheduling calls and meetings for the leadership team.
· Execute simple website updates and social media posts when content is provided.
· Assist with planning and supporting internal or external company events.
· Cleveland Chess Foundation: oversee store/learning center operations, scheduling, and visitor engagement.
· Chess Guild: coordinate communications, scheduling, and logistics with participating clubs.
Requirements
· Strong proficiency in Excel and AI-powered business efficiency tools for organization, workflow management, or task automation.
· Strong written and verbal communication skills.
· Comfortable making outbound calls to clients and prospects.
· Ability to prioritize shifting tasks and work independently in a small-team environment.
· Ability to be onsite in Brecksville a minimum of three days per week, with flexibility for additional onsite needs.
· Experience supporting operational or administrative processes in a small organization where each team member assumes multiple roles as needed.
USA Firmware is an equal opportunity employer.
Benefits
This position is eligible to participate in USA Firmware's medical benefit plan. Additional benefits include Simple IRA matching contributions, PTO, ten paid holidays and floating days.
USA Firmware is a world-class embedded systems design services and talent acquisition firm with an emphasis on hardware, software and embedded firmware for Internet-of-Things (IoT) application development. We specialize in transforming smart ideas into smarter products, as well as helping organizations recruit full time and contract talent to bolster internal teams, for companies serving the industrial, business-to-business and business-to-consumer markets. USA Firmware engineering expertise, plus a depth of knowledge in hardware, electronics, firmware and app design services, powers IoT-era technology in a way that reduces complexity, creates product designs of superior quality with improved ROI, and decreases cycle times for faster market entry. Thank you for your interest in joining our USA Firmware team.
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