Business Operations Associate - Bilingual

At MyOutDesk (MOD), we provide high-leverage talent to U.S.-based businesses. We are looking for versatile, mid-career professionals (+3 years of experience) who thrive in a BPO ecosystem. As a Business Operations Associate, you will be assigned to work directly with our U.S. clients, becoming an essential extension of their daily operations.

This is a multi-faceted role that requires a high degree of professional maturity, as you will be representing MOD in every interaction. We need "finishers"—people who take a task and own it until it’s done.

Responsibilities

• Growth & Lead Management: Execute outbound and inbound sales strategies. This includes cold calling, qualifying leads, and using persuasive communication to schedule high-value appointments for the client’s sales team.
• Operational Ownership: Manage the client’s "back-office." This involves CRM maintenance (HubSpot, Salesforce, etc.), complex calendar management, and ensuring all administrative workflows are executed without errors.
• Direct Client Interaction: Act as a primary point of contact for the client’s customers. You will handle inquiries, resolve support tickets, and provide a world-class customer experience via phone, email, and chat.
• Process Optimization: Identify bottlenecks in the client’s current processes and implement improvements. You are expected to bring your +3 years of experience to the table to add value beyond basic task execution.
• Executive Support: Handle high-level coordination tasks such as travel arrangements, meeting minutes, and project follow-ups to ensure the client stays focused on their core business.

Requirements

• Experience: 3+ years of professional experience in BPO, Sales, Customer Success, or Executive Support, specifically working with U.S.-based companies.
• Language: Bilingual Mastery (C1/C2). Your English must be polished, professional, and culturally aligned with the U.S. market.
• The "BPO Mindset": Understanding that you are employed by MOD but dedicated to the client's success. This requires adaptability and high emotional intelligence.
• Technical Proficiency: Expert level in Microsoft 365 and at least one major CRM. Ability to learn new software quickly is a must.
• Versatility: You are comfortable shifting from a sales-driven phone call to a detail-oriented administrative report.

Benefits

• Financial Stability: Competitive salary with an indefinite employment contract from day one + all legal benefits.
• Health First: Comprehensive private health coverage (EPS included).
• Modern Workspace: A collaborative, high-tech office in the heart of San Isidro’s financial district.
• Training: Ongoing coaching in U.S. business etiquette and AI productivity tools.
• US-Based Exposure: Direct experience within the U.S. business ecosystem.

Important: Please make sure to upload your resume in English.

Ready to elevate your career within the MOD ecosystem? Apply today to join our team in the heart of San Isidro—Lima's premier business hub!