Business Operations and Strategy Manager

At Counterpart Health (CPH), we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant (CA). By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. 

We are seeking a high-impact Business Operations and Strategy Manager to help drive CPH’s most critical initiatives. This is a pivotal role for an analytical and execution-oriented operator who thrives at the intersection of strategy, operations, and systems design.

You will partner closely with the CEO and leadership team to lead high-priority, cross-functional initiatives across the organization. These may span go-to-market expansion, large customer implementations, internal AI adoption, product launches, operational scale-up, or other emerging strategic priorities. You will operate as a deployable problem-solver, bringing structure to ambiguity, driving alignment, and ensuring execution against the company’s most important goals.

This role is ideal for someone who excels at driving clarity and momentum in a fast-paced, evolving environment and is energized by tackling new, complex problems across domains.

As a Business Operations and Strategy Manager, you will:

• Lead cross-functional strategic initiatives: Own and program-manage high-leverage projects across CPH, which may include commercial expansion, enterprise implementations, AI and technology initiatives, product launches, internal operational transformations, or other emerging priorities.
• Serve as a deployable strategic operator: Step into ambiguous or high-stakes situations, diagnose root causes, and design clear execution plans, regardless of function.
• Architect scalable systems: Build and refine the operational infrastructure to enable sustainable growth – processes, tools, playbooks, dashboards.
• Drive analytical rigor: Collect and analyze business data, generate insights, and present recommendations to leadership to inform strategic decisions.
• Build executional rigor: Translate high-level goals into clear plans with workstreams, owners, deliverables, and timelines. Keep the team focused on outcomes.
• Align stakeholders across functions: Coordinate across Product, Engineering, Clinical, Commercial, and Operations teams to deliver outcomes—without relying on formal authority.
• Translate ambiguity into action: When no playbook exists, build one. When priorities are unclear, force rank them. When coordination breaks down, rebuild the system.
• Be a thought partner to leadership: Proactively surface insights, risks, and opportunities; act as an internal consultant to the CEO and leadership team.

Success in this role looks like:

• First 90 days: Develop a deep understanding of CPH’s strategy, product, and operating model. Build strong cross-functional relationships. Take ownership of at least one high-priority initiative and bring structure and forward momentum to it.
• First 6 months: Manage a portfolio of strategic initiatives across multiple domains. Implement frameworks for tracking and communicating progress. Lead 1–2 cross-functional efforts to measurable completion and introduce systems that enhance executional clarity.
• First year: Meaningfully reduce organizational friction, improve execution velocity across multiple initiatives, and become a trusted, go-to operator for the company’s most complex challenges.

You should get in touch if:

• You have had 5-8 years of experience at a consulting firm, in BizOps at a tech company, or in a high-trust internal strategy/Chief of Staff-type role. 
• You understand value-based care, healthcare operations, and payer/provider dynamics.
• You think in structured logic, write with precision, speak in synthesized insights, and distill complex problems into actionable plans.
• You’re a system builder who wants to see the impact of your thinking play out in operations.  
• You’ve driven complex, multi-org initiatives to the finish line – not just advised on them.
• You’re energized by ambiguity, interested in building processes from the ground up, and thrive in a fast-paced environment.
• You are comfortable with shifting priorities and able to pivot quickly based on business needs.
• You don’t need positional authority to lead. You earn trust and create alignment through clarity, quality, and velocity.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $175,000 to $205,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.