Business Intelligence Manager

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. Since its founding in 2019, over 500 partners—a range of nonprofit organizations, national political committees, and individual campaigns—have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy. The Business Intelligence Manager is responsible for owning Civitech’s internal reporting, analytics, and performance insights across the organization. This role ensures leadership and functional teams have accurate, timely, and actionable data to support decision-making, operational planning, and accountability. Reporting directly to the COO, this role sits at the intersection of data, operations, finance, and product. The ideal candidate is comfortable working across systems, translating business questions into clear metrics, and building reporting infrastructure that scales with the organization. This role requires strong analytical execution paired with systems thinking and clear communication.  Civitech’s Values:

We act with Integrity – At Civitech, we hold ourselves to the highest standards and value open and transparent communications with all of our stakeholders. Our rigorous approach to product design, testing, and data science leads to accurate assessments of our outcomes and challenges us to constantly improve our tools.

We are Changemakers – As a team, Civitech seeks to make transformational change in our democracy by eliminating obstacles meant to hamper contribution from every member of the community.

We are Collaborators - Buoyed by our mission, we look for opportunities to partner with everyone committed to making democracy easier to participate in. We seek to understand the challenges our partners face and use our skills and creativity to help them solve them.

We are Bold – We recognize that disruptive change won’t come with doing business as usual. Civitech seeks to revolutionize civic participation by bringing innovation and creativity to politics.

Why Work at Civitech:

Medical, Vision, & Dental Insurance

401(k) plan

Employee Stock Options

Employer-paid Life Insurance

Short/Long Term Disability Insurance

Flexible Time Off & Paid Company Holidays

Flexible Spending Account

Parental Leave

Flexible Schedules

Professional Development Stipend

Monthly Office Upkeep Stipend

What You Will Do:

Own Internal Reporting & Metrics

Serve as the single owner for Civitech’s internal reporting and business intelligence function

Define, document, and maintain core company metrics across revenue, operations, product usage, client success, and people operations

Ensure data accuracy, consistency, and trust across all executive and functional reporting

Build & Maintain Reporting Infrastructure

Design and maintain dashboards, reports, and data models used by leadership and functional teams

Partner with Operations, Finance, Product, and Client Success to align reporting with business goals

Improve and automate reporting workflows to reduce manual effort and increase reliability

Support Executive & Strategic Decision-Making

Produce regular executive-level reporting for the COO, CEO, and leadership team

Support planning cycles, forecasting, board materials, and operational reviews with clear data insights

Translate complex data into clear narratives and recommendations for non-technical audiences

Enable Functional Teams

Work with department leaders to understand their reporting needs and build tools that support accountability and performance

Help teams move from ad-hoc reporting toward standardized, self-service analytics where appropriate

Provide guidance on metric definitions, data interpretation, and analytical best practices

Data Governance & Quality

Establish and enforce standards for data definitions, documentation, and reporting hygiene

Identify gaps, inconsistencies, or risks in existing data pipelines and partner with technical teams to resolve them

About You:

4+ years of experience in business intelligence, analytics, data operations, or a closely related role

Advanced SQL proficiency with hands-on experience in Google BigQuery, including writing complex queries, optimizing performance, and validating data accuracy

Experience working across multiple business systems and data sources, including HubSpot (CRM), Gainsight (customer success), and project or work management tools such as Asana

Familiarity with SaaS metrics (ARR, churn, pipeline, usage analytics, etc.)

Demonstrated experience building and maintaining dashboards, reports, and data models using BI tools (e.g., Looker, Tableau or similar)

Strong ability to translate business and operational questions into clearly defined metrics, repeatable reporting, and actionable insights

Comfort partnering cross-functionally with Finance, Product, Sales, Marketing, and Client Success, and communicating findings to both technical and non-technical stakeholders

High attention to detail, strong data hygiene practices, and a clear sense of ownership over the accuracy, consistency, and reliability of internal reporting

Additional Qualifications (desired but not required):

Experience working in civic tech, political organizations, nonprofits, or mission-driven companies