Business Development Support Officer - Collateral Loan

TLDR

Coordinate lead distribution, manage the partner database, and support incentive calculations to enhance business development efforts.

Lead Distribution: Sort and assign daily incoming leads from digital channels (WhatsApp, Social Media, Website) to the appropriate BD Associates for immediate follow-up.
Partner Database Maintenance: Keep an organized and up-to-date registry of all active agents (Ajen), ensuring their contact information and bank details for commission payments are accurate
Incentive Calculation Support: Prepare the monthly activity data required to calculate commissions and bonuses for agents, ensuring all "booked" deals are accounted for.
Meeting & Event Coordination: Handle the logistics for agent gathering events, dealer training sessions, or "micro-marketing" booths in traditional markets or malls.
Pipeline Progress Reporting: Compile daily "funnel reports" that track the volume of applications at each stage (e.g., survey, committee, disbursement) to keep the team updated.
Digital Inquiry Handling: Manage initial front-line customer interactions via the company's official WhatsApp Business or social media accounts to answer basic product FAQs.
Competitor Pricing Monitoring: Conduct weekly "mystery shopping" or desktop research to gather current interest rates and promo info from other multifinance competitors.