Kaseya^® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

The Business Development Representative (BDR) is responsible for driving early-stage pipeline by qualifying inbound leads, executing targeted outbound prospecting, and booking high-quality discovery meetings for our Sales team. This role is critical to fueling new customer acquisition by identifying qualified prospects, uncovering business needs, and ensuring a smooth transition of opportunities to Account Executives for progression and close.

This position sits at the front of the revenue engine and partners closely with Sales and Marketing to ensure consistent pipeline creation and conversion.

Key Responsibilities

Inbound Lead Management

Respond to and qualify inbound leads generated through marketing campaigns, events, and web inquiries
Conduct discovery conversations to understand prospect needs, buying intent, and fit for our solutions
Prioritize and follow up on inbound requests with speed, accuracy, and professionalism

Outbound Prospecting

Execute outbound prospecting efforts via phone, email, and social channels to targeted accounts and personas
Leverage approved sequences, messaging, and talk tracks to generate interest and meetings
Proactively identify and engage net-new prospects aligned to our ideal customer profile

Meeting Qualification & Handoff

Book qualified discovery meetings for Account Executives and ensure accurate documentation of prospect context, pain points, and goals
Clearly articulate qualification details and next steps during opportunity handoff to Sales
Maintain clean and accurate lead and activity records in CRM to support forecasting and pipeline visibility

Collaboration & Execution

Partner with Sales, Marketing, and RevOps to align on campaign follow-up, targeting strategy, and lead flow
Participate in coaching, call reviews, and ongoing enablement to improve conversion rates
Provide feedback on lead quality, messaging effectiveness, and common prospect objections

Success Metrics

Number of qualified meetings booked and accepted by Sales
Inbound lead response time and conversion rates
Outbound activity and meeting conversion efficiency
Data accuracy and consistency in CRM
Contribution to overall pipeline creation and revenue outcomes

Qualifications

0–2+ years of experience in sales development, inside sales, or a customer-facing role (B2B preferred)
Strong communication skills with the ability to engage senior-level stakeholders (Must speak English & Spanish with Portuguese as an added bonus)
Comfortable with high-volume outreach and structured sales motions
Coachable, process-driven, and motivated by measurable goals
Experience using CRM and sales engagement tools (e.g., Salesforce, Outreach, Sales Navigator) preferred

What We Offer

Clear career path into Account Executive or Account Management roles based on performance
Structured onboarding, training, and ongoing coaching
Exposure to enterprise sales processes and solutions
Collaborative, performance-driven sales culture

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Business Development Representative

TLDR