Business Development Representative

Since inception, Elation has been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. Our team is committed to enhancing physician and patient quality of life through our SaaS cloud-based clinical platform.

The Business Development Representative (BDR) is the first line of engagement for prospective customers who raise their hand to learn about Elation. You will respond quickly to inbound interest, qualify fit and needs, and schedule high-quality discovery and demo meetings for our Account Executives. You’ll operate with urgency, empathy, and precision—elevating the experience for clinicians and practice leaders while fueling a predictable pipeline engine for our Small Group Sales team. You’ll also help optimize our funnel by sharing structured feedback that improves lead quality and conversion across the buyer journey. This role has high growth potential within the Growth organization with consistent performance, proven curiosity, and grit to learn the space. 

Responsibilities

• Respond to inbound leads with speed and professionalism, following defined SLAs and sequences to maximize connection and conversion to scheduled demos. Leverage Gong Engage and other tooling to ensure timely follow‑up and process compliance.
• Qualify inbound interest across key criteria (practice type/size, goals, timeline, tech stack) and articulate how Elation’s clinical-first platform supports physician-led primary care.
• Schedule discovery and product demos for Account Executives; own handoffs, calendar logistics, confirmations, and pre‑meeting context to drive high show rates and strong outcomes. Measured by meetings set, lead‑to‑demo conversion, and demo show rate.
• Maintain meticulous Salesforce hygiene: enrich and log all activities, dispositions, next steps, and account/contact data to ensure visibility and accurate forecasting.
• Partner closely with AEs on demo quality feedback, and communicate lead quality and thematic feedback to Marketing to improve campaigns and audience targeting.
• Represent Elation with compassion for clinicians’ time; deliver a white-glove experience that reflects our commitment to primary care excellence.
• Partner with the team to staff the specific hours needed to provide coverage to support speed to follow up and conversion. 

Qualifications

• 1+ year of experience in an SDR, BDR, inside sales, or customer-facing role; inbound experience preferred.
• Excellent written and verbal communication; confident, concise, and empathetic with physicians/clinicians and practice leaders.
• Process discipline with a bias for action: you move fast, follow through, and manage details across many leads without dropping balls.
• Comfort with sales tools and systems (e.g., Salesforce CRM, Gong Engage, Outreach) and willingness to learn quickly.
• Curiosity about healthcare and primary care operations; passion for technology that makes clinicians’ work easier and patient care better.

• Experience working with physician offices or ambulatory care settings, or familiarity with EHRs, health tech, or medical practice workflows are a plus.
• Track record of meeting or exceeding demo/meeting quotas in a high-velocity environment.

Tools You’ll Use

• Salesforce (CRM) for lead/record management and reporting.
• Gong Engage for follow‑up orchestration and compliance monitoring.
• AI tools such as Glean to sharpen follow up, and leverage outside of the human touch. 

Salary: $60,000 +  variable $20,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.