Business Development & Operations Specialist

ABOUT AERO At Aero, we believe that exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability, and fulfillment to foster a culture of trust and purpose. ROLE OVERVIEW The Business Development & Operations Specialist is a highly cross-functional role responsible for supporting the day-to-day operations of Aero’s partner ecosystem and enabling demand generation initiatives. Serving as a primary point of contact for external partners and internal teams, this role ensures seamless execution across partner support, operational workflows, contracts, commissions, reporting, and onboarding. The role partners closely with Concierge and cross-functional teams to support high-touch booking experiences and represent partner and client-facing needs as systems and processes evolve. This position plays a critical role in scaling Aero’s partnerships and demand generation channels while maintaining a high-quality partner and guest experience. RESPONSIBILITES

Partnerships Support

Serve as the primary support contact for travel advisors, agencies, and partners, addressing day-to-day operational questions and requests

Support high-touch booking coordination and post-booking partner engagement

Collaborate with concierge and internal teams to coordinate partnership-related fulfillment activities

Support non-standard booking scenarios by coordinating with internal stakeholders as needed

Onboard new partners by providing booking guidance, program information, and required onboarding materials

Proactively engage partners to support onboarding, booking enablement, and understanding of commission processes

Develop and maintain partner enablement resources to support booking and engagement

Serve as a point of contact for partner content-related questions, coordinating with Experience or Marketing teams as needed

Support partner onboarding and enablement initiatives, including participation in webinars and live training session

Create, manage, and maintain partner contracts and commercial agreements

Support contract inquiries, updates, and renewals in coordination with internal stakeholders

Prepare and review contract markups to support internal review and approval

Monitor agreement status and coordinate follow-ups to support timely renewals

Manage partner booking and promotional assets, ensuring accurate tracking and data integrity across systems

Maintain strong data quality standards by proactively identifying gaps, inconsistencies, and anomalies

Deliver partner and channel performance reporting, including bookings, promotions, and revenue insights

Prepare demand generation performance summaries for leadership and executive audiences

Develop booked-flight reporting and ad hoc analyses to support internal teams and partners

Partner with Finance and cross-functional teams to resolve reporting issues and continuously improve data reliability

Support partner commission and payment workflows in coordination with Finance

Prepare and distribute commission documentation and invoices for partners

Serve as a primary point of contact for partner commission- and payment-related inquiries

Lead project integrations related to departmental requirements and partner-facing workflows

Collaborate cross-functionally to support partnership marketing and demand generation initiatives

Share regular partner updates with Marketing to support lifecycle and engagement efforts

Track partnership-related requests and coordinate routing to appropriate stakeholders

Coordinate closely with Partnerships, Marketing, Concierge, Finance, Legal, Analytics, and Experience teams

REQUIREMENTS

3+ years of experience in partnerships operations, revenue operations, travel industry operations, or client/partner support

Experience working with partner- or channel-driven business models preferred

Strong operational mindset with high attention to detail

Comfortable managing contracts, reporting, and cross-functional workflows simultaneously

Experience working with contract management platforms, CRM systems, booking or ticketing tools (Sabre/GDS) platform integration, and reporting platforms

Excellent written and verbal communication skills

Highly organized, proactive, and able to manage a high volume of inbound requests