TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Business Development Manager
Location of the role: Tokyo, Japan (Hybrid)
As a Business Development Manager at TrustYou, you’ll responsible for maintaining a good relationship with the client and achieve your sales goals.
In your role, you are empowered to…
Do Sales planning work (discretionary decision making for planning and operation of seminars and exhibitions and alliance planning for new business development).
Obtaining leads through participation in seminars and exhibitions.
Optimization of the process from initial negotiations to order receipt
Preparation of proposal materials and quotations.
Building relationships with the person in charge and proposing business improvement.
Presentations to decision makers (management to on-site managers are often the decision makers).
Liaison with marketing, sales operations team, and other headquarters.
You are a perfect fit, if you are… (mandatory)
Having a desire to contribute to the Japanese travel industry and society.
To have a spirit of challenge and enjoy growing with the company.
Talent who is highly interested in innovative business models and technology.
Who value communication with team members, proactively engage in open communication, and tolerate differences.
Someone with Excellent business acumen, business ethics, and integrity.
Able to understand and practice the problem-solving process (What→Where→Why→How)
Native level Japanese speaker, with daily level English communication skills (even if English is not your strong point, you must be willing to continue learning English after joining the company)
You are ideally someone with… (not mandatory)
Previous sales experience in the hotel/travel industry.
Previous sales experience in a SaaS business.
Particular strength in sales experience selling to large accounts.
Business English speaking skills
A Master of Business Administration as qualification
And most importantly, what's in it for you...
Working in a global, highly-motivated and collaborative team
Flexible working hours allowing you the freedom to shape your work-life-balance
Remote-friendly environment and budget for home office equipment
On-going career development, training and coaching
Celebrate in style at our team events (in-person and virtually)
Social benefits and perks based on location
Annual global team event (travel to Europe to meet with teams working around the world, in 2023 in Barcelona)
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
