Business Development Manager (SMB Accounts)

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout. This is a role with our latest product, ShopBack Pay, a new initiative that helps customer earns Cashback in the offline/online world. Your Adventure Ahead

Own and drive SMB growth: Execute ShopBack’s SMB merchant acquisition strategy, playing a key role in scaling ShopBack Pay across the market

Identify and win new business: Prospect, pitch, and close partnerships with SMB merchants, with a strong focus on high-potential segments such as F&B

Build strong merchant relationships: Act as a trusted partner to merchants — understanding their business needs and positioning ShopBack Pay as a meaningful growth lever

Stay commercially sharp: Monitor industry trends, competitor activities, and market dynamics to uncover new opportunities and refine your approach

Collaborate to deliver impact: Work closely with Operations, Account Management, and Marketing teams to ensure smooth onboarding and successful campaign execution

Improve how we sell: Provide insights and feedback to continuously refine the sales process, making it more efficient, scalable, and effective

Deliver a great merchant experience: Support and engage partners post-signing, ensuring they see value and succeed on the ShopBack platform

Essentials to Succeed

Bachelor’s degree in Business Administration, Marketing, or a related field

Minimum 2 years of experience in Business Development or Account Management, ideally within technology, e-commerce, fintech, or platform businesses

Proven ability to close deals and drive revenue growth, with a strong commercial mindset

Strong communication and presentation skills, with the ability to clearly and persuasively articulate value propositions

Excellent interpersonal skills with solid analytical and problem-solving capabilities

A self-starter with a high ownership mindset — resilient, resourceful, and driven to overcome challenges

Ability to thrive in a fast-paced, target-driven environment while managing multiple priorities with precision

Hungry and motivated to be part of building and scaling a high-growth business

Passionate about working with SMBs and making a tangible impact on their growth

Strong drive to succeed in one of the fastest-growing tech startups in the region

Experience leveraging Generative AI tools (e.g. ChatGPT, Cursor) to improve productivity and workflows is a plus

ShopBackers' DNA

• Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
• Hunger - We value hard work, and having relentless drive.
• Speed - We move fast and have a bias for action, all to deliver maximum impact.
• Impact - We focus on results, always aiming for the best possible outcomes and timelines.
• Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

 

Exclusively for ShopBackers

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on your performance.
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.