Business Development Manager (SMB Accounts)

TLDR

This role involves leading the acquisition of SMB merchant partners for the innovative ShopBack Pay platform, while collaborating cross-functionally to enhance partner experiences.

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout. Your Adventure Ahead
  • This is a role with our latest product: ShopBack Pay - a new initiative that helps customer earns Cashback in the offline/online world.
  • To execute the company’s plan in acquiring SMB merchant partners
  • Strong SMB merchant connections in the F&B industry is a plus
  • Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead
  • Collaborate with cross-functional teams (for eg. ops team, account management team and marketing team) to ensure alignment and successful implementation of ShopBack Pay initiatives
  • Provide feedback to help improve and streamline sales cycle with optimised operational process
  • Provide ongoing support to merchant partners, understanding their expectations and optimizing their experience with ShopBack Pay
  • Essentials to Succeed
  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • Minimum 3 years of Business Development / Account management experience, preferably within the technology or e-commerce sector
  • Strong presentation skills and the ability to articulate complex concepts in a clear and compelling manner
  • Strong interpersonal skills coupled with good analytical capabilities
  • A self-starter and motivated individual with a can't-is-not-an-option attitude. A problem-solver who is not discouraged by failure or mistakes
  • Ability to thrive in a fast-paced environment, juggling multiple tasks while maintaining a high level of accuracy
  • Hungry and driven to be part of the process of building a successful business in a startup environment
  • Passionate about being part of an exciting new team that wants to make a meaningful impact in the region
  • Determination to excel in one of the fastest growing start-up
  • Demonstrated use of Generative AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.
  • ShopBackers' DNA

    • Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
    • Hunger - We value hard work, and having relentless drive.
    • Speed - We move fast and have a bias for action, all to deliver maximum impact.
    • Impact - We focus on results, always aiming for the best possible outcomes and timelines.
    • Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

     

    Exclusively for ShopBackers

    • Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
    • Be part of a winning team on a journey to global scale.
    • Competitive compensation based on your performance.
    • Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
    ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

    ShopBack operates a leading cashback platform that transforms the relationship between brands and consumers. Serving over 50 million users in 13 markets, it partners with more than 20,000 merchants to provide a seamless shopping experience through cashback, discounts, and PayLater services.

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