Position: Business Development Manager 
Reports To: Vice President of Client Experience
Department: Business Development
Location: Portland, Oregon (Hybrid)
Employment Type: Full-Time / Exempt

Company Overview

Linguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go-to company that employees take pride in, linguists are excited to be partnered with, and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland, Oregon, Linguava has grown into a $33 million company with a team of 70+ full-time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare, regardless of what language they speak or sign.

Position Summary

The Business Development Manager (BDM) is accountable for identifying, pursuing, and securing new client opportunities that contribute to Linguava’s growth. Reporting to the Director of Business Development, this role manages the full sales cycle including prospecting, discovery, presenting, and closing. The BDM develops strong relationships with prospective clients, collaborates with internal teams to design tailored solutions, and ensures new opportunities align with Linguava’s mission and service standards. By consistently demonstrating Linguava’s core values, the BDM helps expand Linguava’s impact and build long-term client partnerships.

Essential Duties & Responsibilities

Business Development & Sales Execution

• Manage the full sales cycle from initial outreach through close
• Prospect, qualify, and develop opportunities in assigned markets and segments
• Deliver compelling proposals and presentations that reflect Linguava’s capabilities and brand standards
• Negotiate agreements within established pricing and margin guardrails
• Track activities, opportunities, and progress in the CRM with accuracy and timeliness

Client Acquisition & Relationship Development

• Build relationships with decision makers and influencers at prospective client organizations
• Use a consultative approach to understand client needs and demonstrate Linguava’s value
• Represent Linguava at conferences, networking events, and community forums to expand market presence
• Collaborate with Marketing to leverage campaigns, events, and content for outreach and lead generation
• Develop relationships with new clients that lead to strong, lasting partnerships

Collaberation & Account Transition

• Work with Client Success to support client onboarding and ensure expectations are clearly communicated
• Collaborate with Language Services leadership to confirm delivery capabilities align with client commitments
• Coordinate with Account Managers to ensure a smooth handoff once a client is closed and onboarded
• Share client and market insights to help inform strategies and improve team effectiveness

Forecasting, Reporting & Metrics

• Maintain accurate forecasts through disciplined use of CRM and sales processes
• Monitor activity levels, conversion rates, and sales cycle times to ensure predictable outcomes
• Provide regular updates on performance, pipeline health, and market opportunities to the Director of Business Development
• Identify risks or gaps early and take corrective action to stay on track with revenue goals

Professional Conduct & Representation

• Represent Linguava with professionalism, integrity, and client focus in all interactions
• Communicate clearly and consistently with colleagues to promote alignment and collaboration
• Consistently demonstrate Linguava’s core values

Qualifications

Education, Certifications, & Licenses

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred

Professional Experience

• 5+ years of experience in business development, sales, or account management
• Proven success generating new business and meeting revenue targets in a service organization
• Experience in healthcare, language services, or related industries strongly preferred
• Familiarity with long-cycle, consultative sales and multi-stakeholder decision processes
• Experience working in language services industry strongly preferred

Knowledge, Skills, & Abilities

Knowledge

• Strong knowledge of business development strategies, sales processes, and pipeline management
• Knowledge of proposal development, pricing approaches, and contract structures
• Understanding of client relationship management and consultative sales approaches
• Familiarity with healthcare or language services industry trends

Skills

• Strong communication and presentation skills with the ability to influence client decision makers
• Skilled in negotiation and closing with a consistent record of successful outcomes
• Strong organizational and time management skills with attention to detail

Abilities

• Build and maintain trusted relationships with prospective clients and partners
• Work independently to manage priorities while contributing to team goals
• Anticipate client needs and adapt solutions to align with requirements
• Drive accountability by following the sales process and meeting established targets

Technical Proficiencies

• Customer Relationship Management (CRM) systems for sales, pipeline, and client tracking
• Proposal and contract management tools
• Marketing automation and lead generation platforms
• Cloud productivity suites for communication, collaboration, and document management

Physical, Cognitive, and Sensory Demands

• Ability to sit or stand at a computer for extended periods and occasionally lift up to 15 lbs 
• Ability to analyze information, manage competing priorities, and make timely, thoughtful decisions 
• Close vision required for computer use and for reviewing proposals, contracts, and dashboards 
• Frequent verbal communication in meetings and video calls, and clear written communication skills
  
  

Work Schedule & Availability

This is a full-time position based on a standard business schedule of Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. Occasional flexibility in start and end times may be needed to accommodate business needs. Primary work is performed on-site at the Portland office, with the option to work from home in accordance with company hybrid-work policies. Ability to travel (<20%) for client meetings, conferences, and industry events is required.

Notices

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States and able to meet federal employment verification requirements. Linguava does not sponsor employment visas.

Offers are contingent on job-related background checks conducted in accordance with applicable federal, state, and local law (and only at the appropriate stage of the hiring process).

All job requirements are subject to reasonable accommodation and may be updated to meet legitimate business needs in compliance with applicable law.

Linguava provides equal employment opportunities to all employees and applicants. We consider all qualified applicants without regard to race, color, religion/creed, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin/ancestry, age, disability, genetic information, marital status, veteran or military status, citizenship or immigration status, or any other status protected by applicable law. We are committed to creating an inclusive environment for all employees.

We consider qualified applicants with criminal histories consistent with applicable laws. Compensation decisions comply with applicable federal, state, and local equal pay and pay transparency laws.

Employment with Linguava Interpreters, Inc. is at-will and may be terminated by either the company or the employee at any time, with or without cause or notice, subject to applicable law.

Applicant Privacy Notice

Linguava Interpreters, Inc. (“Linguava”) is committed to protecting the privacy of applicants. This notice explains what personal information we collect during the hiring process, how we use it, how we disclose it, and the privacy rights available to applicants residing in California, Colorado, Connecticut, Utah, and Virginia.

Information We Collect

We may collect:

• Contact details (name, email, phone, address) 
• Resume/CV, education and employment history, qualifications, and references 
• Information provided during interviews, assessments, or skills tests 
• Background check information (where permitted by law and with any required disclosures/consents) 
• Communication preferences and records related to your application

Sources of Information

• Directly from you (application materials, interviews, assessments) 
• From references you authorize and service providers (e.g., background check vendors) 
• From publicly available professional profiles (where permitted by law)
  
  

How We Use Information

• Evaluate qualifications and manage the application, interviewing, and selection process 
• Communicate with you about your application and potential employment 
• Conduct permissible background checks and verifications 
• Comply with legal, regulatory, audit, and reporting obligations 
• Improve our recruiting processes and candidate experience
  
  

Disclosures of Information

We may disclose personal information to:

• Service providers that support recruiting, background screening, information technology, or legal compliance 
• Government authorities or regulators as required by law 
• Internal personnel with a business need to know (e.g., hiring managers, HR, legal)

We do not “sell” or “share” applicant personal information, and we do not use it for targeted advertising as those terms are defined by applicable state laws.

Retention

We retain applicant information only as long as necessary for the purposes described above and to comply with legal, regulatory, and record‑retention requirements.

Your Privacy Rights

Last Updated: August, 2025

Depending on your state of residence, you may have the right to:

• Access: request confirmation and a copy of personal information we maintain about you 
• Delete: request deletion of personal information (subject to lawful exceptions) 
• Correct: request correction of inaccurate personal information 
• Portability: request a portable copy, where required by law 
• Limit Use of Sensitive Personal Information (California): request limitations on certain uses/disclosures of sensitive data, where applicable
  
  

How to Exercise Your Rights

Submit a request by:

• Email: [email protected] 
• Toll‑free: 1‑800‑716‑1777

We will verify your identity before processing a request. You may designate an authorized agent (California) by providing a signed authorization and we may still require verification.

Appeals (CO/CT/VA)

If we decline to take action on your request, you may appeal by emailing [email protected] with the subject line “Privacy Appeal.” We will respond within the time required by applicable law and explain our decision.

Non‑Discrimination

We will not discriminate or retaliate against you for exercising your privacy rights.

Children’s Information

Our applicant process is intended for adults. We do not knowingly collect personal information from children in connection with applications.

Changes to This Notice

We may update this notice from time to time. The “Last Updated” date reflects the most recent revision.

Contact Us

Questions about this notice or our handling of applicant information: 
[email protected] | 1‑800‑716‑1777 | 12106 NE Marx St, Portland, OR 97220