Company Overview:
PayInc Group provides financial solutions to customers worldwide. As we accelerate our growth, we are seeking an astute, self-driven Business Development Analyst to join our UK Growth team.
JOB DESCRIPTION
Responsibilities:
• Engage in proactive outreach and activations to reactivate dormant customers,
understand their needs, and provide tailored solutions to re-establish their trust in our services.
• Implement strategic sales and marketing initiatives to acquire new customers
through various channels, including online platforms, community events, and partnerships.
• Respond promptly to customer inquiries, concerns, and feedback via multiple
communication channels, including phone, email, and social media.
• Deliver exceptional customer service by addressing customer queries effectively and
providing accurate information about our services, fees, and benefits.
• Collaborate with the marketing team to develop and execute campaigns that
promote our remittance services, targeting both new and existing customers.
• Drive the successful onboarding process for new customers by coordinating all
necessary documentation and account setup within 72 hours of initial contact.
• Maintain up-to-date knowledge of the remittance industry landscape, competition,
and regulatory changes to provide accurate information to customers and identify business
opportunities.
• Prepare regular reports detailing customer engagement, acquisition metrics, and
onboarding success rates to the management team.
Qualifications:
• Bachelor’s degree in Marketing, Business, or a related field.
• Proven experience in sales, marketing, or customer relations, ideally within the
remittance or financial services industry.
• Excellent interpersonal and communication skills, with the ability to build rapport
with customers from diverse backgrounds.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and other relevant tools for customer engagement
and tracking.
• Self-motivated and result-oriented, with a drive to meet and exceed targets.
• Knowledge of UK remittance regulations and compliance standards is a plus.
• Flexibility to adapt to changing market conditions and business priorities.
Benefits:
• Competitive salary with performance-based bonuses.
• Opportunity to work with a dedicated team in a dynamic and innovative industry.
• Professional development opportunities to enhance your skills and knowledge.
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