Business Data Analyst (f/m/d)

Join Trusted Shops and help us build trust in the digital world!

We develop SaaS solutions for over 30 million consumers and 30,000 businesses across Europe. Our products – including the Trustmark, Buyer Protection, and eTrusted review platform – have been driving trust for more than 25 years.

Your mission
As a Business Data Analyst, you will join our Consumer Membership Team – a cross-functional group of marketers, engineers, and product experts – focused on growing and retaining our subscription consumer base.
You turn complex data into clear insights that drive business decisions. You help build a reliable, connected data landscape and enable teams across Trusted Shops to confidently use data for optimization, experimentation, and strategic initiatives.

Your responsibilities

• Build, maintain, and optimize business, funnel, and customer journey dashboards (e.g. payment, cancellation)

• Ensure data quality, consistency, and clear metric definitions across reports and tools

• Act as a central point of contact for data-related questions, supporting stakeholders with interpretation and validation

• Analyze user behavior, segments, funnels, and lifecycle metrics to uncover actionable insights

• Evaluate high-impact experiments (e.g. pricing, conversion, process changes) and ensure valid tracking and interpretation

• Act as a trusted advisor to your Buiness-, Customer Journey and Product colleagues on data interpretation and decision-making

• Support strategic projects through data integration, cleanup, and model optimization

• Help reduce data silos by connecting multiple data sources and enabling end-to-end data flows

Requirements

• 3+ years of experience in Data Analytics, Product Analytics, or Business Intelligence, ideally in SaaS, eCommerce, or B2C

• Strong SQL skills and solid understanding of data modeling principles

• Hands-on experience with BI and analytics tools (e.g. Looker, Tableau, Power BI, Metabase, Amplitude)

• Confident working with funnel, lifecycle, and core SaaS KPIs

• Experience in using AI to optimize workflow

• Experience collaborating in cross-functional teams

• Analytical, solution-oriented mindset with strong attention to detail

• Excellent communication skills – you can turn data into clear business stories

• Fluent in English; German is a strong plus
  

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.