The Role:
This is an exciting opportunity to join ION as a Business Consultant. As a Business Consultant, you will contribute to the success of the engagement by learning the necessary skills needed and supporting client requests following best practices.
Key Responsibilities:
- Assume hands-on Center of Excellence (COE) duties for Treasury Products IT2 and TRM throughout the engagement. Those include but not limited to, Business as Usual (BAU) support, static data maintenance, managing of client’s configuration, running internal processes and activities, performing minor configuration of the system, liaising with ION’s Support Services team on core bugs or enhancements.
- Provide business analysis and troubleshooting to ensure the ION solution meets the client’s business needs.
- Adhere to best practices for the ION solution and COE engagement.
- Follow ION documentation standards and participate in the quality review process for all deliverables.
- Keep Manager and engagement owner(s) informed regarding the status of assigned responsibilities.
- Maintain full chargeability on client account(s) as assigned and inform direct manager when you are not able to bill full time.
- Gain industry and functional expertise through client engagements and training.
- Present the Product solution to client users supervised by Principal Business Consultants or higher levels.
- Gather and document business requirements, configuration designs, test plans/results, and any other deliverables required by the engagement as determined by the engagement owner.
- Attend Product trainings to gain knowledge of the system’s functionality, architecture, and components.
- Travel to customer site to work on projects as needed.
- For BAU support, must completely overlap US Eastern time coverage (8am to 5pm ET) or EMEA CET hours depending on client assignments.
Required Skills, Experience and Qualifications:
- Product Specific Qualifications:
- BAU support activities on IT2, TRM or similar product experience per role profile.
- BAU support for lower complexity items such as reports, internal processing.
- Product experience in one or more modules is a plus.
- Technical Qualifications:
- Bachelor’s Degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field.
- 1 - 4 years of relevant work experience in the applicable industry.
- One year of experience is preferred with ION or other TRM system.
- Strong client-facing skills.
- Ability to work with a team.
- Ability to work onsite at client locations.
- Good interpersonal skills.
- Good written, and oral communication skills.
- Ability to work as part of a project team structure.
- Strong analytical and problem-solving skills.
- Treasury industry experience is a plus.
- Fast learner and self-starter.
About us:
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
