Business Application Analyst

We're looking for an Business Application Analyst

Based in London and reporting to the Business application lead, this role will assist in supporting all applications across Hamilton Global Specialty.

A willingness to learn the Hamilton systems and business processes is required to be able to efficiently understand, assess and address user requirements against system requirements, and to be able to challenge practices and seek improvements.  This role sits within the Hamilton Global Specialty IT team. Hamilton Global Specialty is our multi-platform, specialty insurer operating primarily through a Lloyd's Syndicate and Dublin operating company with a managing general agency in the US

What you will do

• Triage queries from system users
• Maintenance of different application query and resolution logs
• Assist in identifying training needs
• Identify system bugs and enhancements as well as assist in product testing
• Maintaining key reference data within systems
• Engage effectively with system users throughout the business and participate in user groups

• Monitor system processes, identifying and working to resolve, any issues that may arise

• Establish and maintain system user guide and other documentation

• Performing monthly SOX audit checks of applications and work with the Business System Analyst and QA Lead to identify system / process improvements 
• Performing monthly SOX audit checks of applications and work with the Business System Analyst and QA Lead to identify system / process improvements
•  Liaise with system vendors to resolve functional queries and system performance issue
• Assist with any other tasks as they may arise to further the goals of the business

What you require for the role

• Experience of working within a hybrid Lloyd’s managing agent / Company market carrier preferable
• Understanding of London Market applications used end to end in an insurance organisation.
• Knowledge of key Microsoft applications
• Ability to troubleshoot and solve problems without supervision
• Good verbal and written communication skills
• Ability to work with a high degree of accuracy and motivation
• Confident in working across various business teams and at all levels
• Confident in working with 3rd party vendors

• Ability to productively leverage data and technology
• Open, innovative and inclusive mindset
• Collaborative spirit

What you can expect from us

At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More.

Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success.

In good company

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.