Business Analyst Production Support - Transactional (Level 2)

You will be part of the SaaS Operating Center, which is responsible for ensuring stable platform operations of our Avaloq software and products for our clients.

As a Business Analyst in L2 Application Support, your task will consist of interacting with clients to assure service delivery, analysing customer requirements and solving incidents/issues in the production environment and monitoring to ensure application availability. You will coordinate with the service desk and other delivery units such as L3, project delivery and client management to resolve incidents and problems.

Your Key tasks:

• Follow the incident management process end-to-end in a timely manner, including triage of incident
• Perform impact analysis, troubleshooting and involve/co-ordinate with other teams
• Conduct high level analysis and consolidation of new client requirements
• Support the development team in implementing features by translating business requirements into technical requirements
• UAT coordination and support 
• Manage end users` expectations and other relevant stakeholders
• Onboard new bank services in service delivery
• Be proactive and come up with fresh ideas to further improve our service delivery quality

• Proven track record of successful performance in a similar role
• ITIL Incident, problem and change process knowledge
• Full professional fluency in German (C1) and English
• Technical degree in IT or business-related area

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.