Business Analyst

About Northern

Headquartered in London, Ontario, Canada, Northern is an integrated digital solutions agency specializing in helping leading commercial and public service brands navigate digital change. By leveraging our expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. 

Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.

What We’re Looking For:

As a key contributor to Northern’s success, the Business Analyst ensures the alignment of client business goals with project outcomes. This role is instrumental in driving the definition, documentation, and validation of requirements throughout the lifecycle of a project. We’re looking for someone passionate about delivering quality and impactful solutions, particularly for commercial and public sector challenges.

You’ll manage complex business requirements, break them down into actionable deliverables, and support teams in delivering solutions that provide real value. In addition to requirements gathering, you will facilitate workshops, create user stories, and develop process models, ensuring client goals remain the focus.

Adaptability is essential, as our projects often evolve. This role requires resourcefulness, strong communication skills, and the ability to prioritize work effectively while keeping stakeholders aligned and informed.

Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace - within Ontario, Canada*.

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment - so you can work where & when you work best
• Allowance to help set up your home office

Just to name a few!...

What You’ll Be Doing:

• Lead and facilitate sessions with delivery teams to elicit, review, document, and confirm business requirements, business models, and processes.
• Advocate for the client’s vision, ensuring alignment with goals throughout the project lifecycle.
• Translate business requirements into user stories, functional and technical designs, and tasks within work management tools.
• Collaborate with cross-functional teams to deliver innovative, cost-effective solutions.
• Identify, assess, and mitigate risks throughout the project lifecycle, communicating effectively with stakeholders.
• Build and execute test strategies and plans to ensure solutions meet business requirements and quality standards.
• Facilitate user acceptance testing (UAT) and manage defect resolution.
• Promote continuous improvement by enhancing business analysis processes and methodologies.
• Implement and manage solutions across CMS and eCommerce platforms, including Drupal, AEM, Adobe Commerce, and Shopify.
• Integrate Marketing/CRM platforms (SFMC, Pardot, Klaviyo) with digital ecosystems to support campaigns and operations.
• Map and document data flows between marketing systems and back-end systems (CRM/ERP such as SAP or JDE) for architecture reviews.
• Advise on technical architecture and integration best practices to ensure seamless cross-platform operations.

What We’re Looking For:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Certification in Business Analysis (e.g., CBAP).
• 3–5 years of experience as a Business Analyst or Functional Consultant on medium to large projects.
• Hands-on experience with Agile or Scrum methodologies, including sprint planning and iterative development cycles.
• Proven ability to conduct business analysis reviews, recommend changes, and manage contingency planning.
• Experience with major CMS and eCommerce platforms (Drupal, AEM, Adobe Commerce, Shopify).
• Familiarity with Marketing/CRM platforms and their integration (SFMC, Pardot, Klaviyo).
• Strong ability to map and analyze data flows between marketing and back-end systems (CRM/ERP, e.g., SAP/JDE).
• Solid understanding of technical architecture and system integration principles.

Bonus Skills:

• Familiarity with quality assurance methodologies and UAT processes.
• Exceptional communication and facilitation skills.

Equity and Diversity

Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.

We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.

AI Use & Interview Transparency

Northern uses AI tools to support parts of the hiring process, such as drafting interview questions and organizing candidate information. We may also record and transcribe interviews to ensure accuracy and consistency in our evaluations. Rest assured, you will be speaking with real live human beings!

If you prefer not to be recorded or require an accommodation, please let us know in advance. This will not affect your candidacy. All interview information is used solely for recruitment purposes and managed in accordance with Ontario privacy requirements.

Why Join Northern?:

You’ll work alongside a team of 200+ digital experts at one of Canada’s Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. We’re intentional about growth, collaboration, and creating meaningful digital experiences that move our clients forward.