About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

We’re looking for a Business Analyst with 2+ years of experience who thrives in a fast-paced, entrepreneurial environment to join the Lending Partnerships team. This role is ideal for someone who enjoys problem-solving, learning quickly, and adapting to shifting priorities.

As a Business Analyst, You’ll work with Upstart’s Customer Success teams to support both banks and credit unions utilizing Upstart’s Consumer lending technology, assist in structured projects and emerging business needs, helping drive insights, and operational efficiency as our business evolves.

You’ll gain exposure to multiple functions across the business — finance, compliance, product, and customer success — and develop a strong foundation that can open doors to several potential career paths at Upstart

How you’ll make an impact:

Partner and Client Support

Respond promptly and professionally to partner requests, resolving questions about reports, access, and data accuracy.
Support monthly reporting delivery across lending partners, ensuring reports are accurate, consistent, and delivered on schedule.
Manage administrative tasks such as user access, password resets, and data visibility permissions across systems and teams.
Coordinate with internal teams (Finance, Compliance, and Product) to resolve reporting and reconciliation discrepancies.

Data and Financial Analysis

Pull and analyze key metrics (e.g., ticket creation, completion trends, and partner activity) to identify inefficiencies and recommend improvements.
Use SQL and data visualization tools (Tableau, Looker, or Power BI) to generate insights that enhance partner and internal team performance.
Assist with reconciliation and financial reporting tasks, such as loan balances, remittances, and quality assurance.

Process Improvement and Cross-Functional Collaboration

Identify opportunities to streamline workflows and improve reporting accuracy and timeliness.
Collaborate across teams to ensure operational readiness for new product launches and system updates.
Help document and enhance internal processes to improve scalability and partner satisfaction.

Ad Hoc Projects and Emerging Business Needs

Support new initiatives and one-off projects as the business evolves, demonstrating adaptability and ownership in ambiguous situations.
Communicate project results and findings clearly to both technical and non-technical audiences

Minimum Qualifications:

2+ years in a business analyst, operations, or strategy role; experience in fintech, banking, or financial services strongly preferred.
Bachelor’s degree in Business, Economics, Finance, or a related field preferred.
Proficiency in Google Sheets or Excel
Experience working with SQL or data visualization tools such as Tableau, Looker, or Power BI

Preferred Qualifications

Demonstrated ability to work cross-functionally in a collaborative, fast-paced environment
Comfort with ambiguity and shifting priorities
Entrepreneurial mindset: curious, resourceful, and proactive
Familiarity with financial services, fintech, or consumer lending industries

What you’ll love

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices

Position location This role is available in the following locations: Columbus, OH

Time zone requirements The team operates on the East Coast time zone

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

Columbus, OH - Anticipated Base Salary Range

$78,600—$90,000 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]

https://www.upstart.com/candidate_privacy_policy

Business Analyst, Lending Partnerships

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