Sioufas & Associates Law Firm is a leading company in the Legal sector, specializing in providing legal services/products.
We are seeking a skilled Business Analyst to oversee and manage all company communications and processes related to our Legal Services and Out-of-Court Settlement departments.
This is a crucial role that bridges the gap between customer needs and internal departments, ensuring that the company’s services are effectively delivered, timely, and in compliance with regulations.
We are looking for a dedicated and dynamic Business Analyst to manage and analyze all incoming and outgoing activities between the company and its clients, focusing on the Legal Services and Out-of-Court Settlement divisions.
The ideal candidate will play a key role in improving the efficiency and effectiveness of our legal processes, ensuring smooth communication, and identifying opportunities for operational improvement.
- Oversee and coordinate all business operations related to customer communications in the areas of Legal Services and Out-of-Court Settlement.
- Act as the liaison between internal teams, ensuring the timely exchange of information and updates.
- Analyze and document business requirements and processes, identifying opportunities for optimization and cost-saving measures.
- Collaborate with cross-functional teams, including Legal, Operations, and Customer Service, to ensure alignment in project goals and service delivery.
- Supervise the activities (txt files) concerning the actions that need to be sent to the clients.
- Communicate with the Business Units so as to prepare the mapping of CRM and Legal actions.
- Monitor the progress of ongoing cases and settlements, ensuring compliance with company policies, client expectations, and legal standards.
- Develop and implement business analysis reports to assess the effectiveness of customer communications and process workflows.
- Provide recommendations for improvements and implement best practices to increase efficiency and customer satisfaction.
- Co-operate with IT Department in case of requests that require IT involvement using relevant process and Jira software.
- Support the development and delivery of training to internal teams on new processes or systems as required.
- Stay updated with the latest trends in technology, legal services, regulations, and out-of-court settlement practices to ensure the company remains competitive and compliant.
Requirements
- Bachelor’s degree in Statistics, Information Technology, Business Administration or a related field (Master's degree is a plus).
- Proven experience (3+ years) as a Business Analyst, preferably in legal/banking/insurance services, dispute resolution, or a similar domain.
- Exceptional analytical, problem-solving, and organizational skills.
- Excellent communication skills, with the ability to collaborate effectively with both internal teams and clients.
- Excellent knowledge of business tools (e.g. Microsoft Office,excel/word, python / java script /or other relevant, power BI)
- Ability to work under pressure, manage multiple projects simultaneously, and meet deadlines.
- Strong attention to detail and the ability to work autonomously.
Desired Skills
- Experience with process improvement methodologies and Project Management
- Knowledge of SQL would be considered as an asset.
- Understanding of legal processes, including out-of-court settlements, and familiarity with relevant regulations would be appreciated.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and innovative working environment.
